Summary: I am not rating the car. I am rating nationwide car insurance. Our agent was fired, and not replaced at this time. My daughter was involved in a car accident, and the other party was cited. Problem - the other party has Victoria insurance - a Nationwide product. We have been given the run around from day one. The other party fought the ticket, and had it thrown out in court. The insurance companies were suppose to mediate this. I have done most of the foot work for the claims adjuster. I spoke to him yesterday, after I had gone down to the court house to get a transcript of the hearing, because the other party claimed that the ticketing officer was in court. He was not - but the insurance said it was "conflicting statements" You would think that the adjuster could get this information. Today, I get a letter from Victoria stating that the claim was denied. I think the claims adjuster should have known this yesterday!! It has been a terrible experience, and they were certainly not "on our side". Total incompetence, and lack of concern for their customers. The silver lining - we started looking for new insurance, and found it, at a combined savings for car and home of over $1000.00 a year. I guess that will pay the deductable on the claim that should have been paid. We have been with Nationwide for over 20 years. This is just a shame that they no longer take care of their customers.
Strengths: None
Weaknesses: Very bad customer relations and assistance.
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Rating Reviewed by: vj(Unregistered User)
Review Date September 8, 2008
Overall Rating 2 of 5
Value Rating 2 of 5
Used product for 3 Months to 1 year
Review 2 of 57
Price Paid:
$7900.00
Year / Model Reviewed: 2001 HONDA
Summary: took me 3 faxes and 2 emails to cancel my auto insurance policy, they will simply say they never got the fax.
pathetic website/customer care, unresponsive and not that well trained.
Strengths: low rates
Weaknesses: website, customer care
Similar Products Used: Geico
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Summary: recovering monies du to me when my car was totaled, threats, and unfairness
SUBJECT CAR INSURANCE FULL COVERAGE
Strengths: NONE
Weaknesses: PAYING THOUSANDS OF DOLLARS FOR INSURANCE AND NOT GETTING A FAIR SHAKE BECAUSE IT WAS A HIT AND RUN
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Rating Reviewed by: Richard(Unregistered User)
Review Date August 9, 2008
Overall Rating 4 of 5
Value Rating 4 of 5
Used product for More than 1 year
Visitors rate this review 3.00 of 5,
2.00 votes
Review 4 of 57
Price Paid:
$11000.00
from na
Year / Model Reviewed: 1995 ford
Summary: OK, as someone who works in the NW claims dept I take my fair share of calls from angry customers. With that being said and after reading all these complaints I have this to say:
So many of these complaints are not valid due to the fact that NW uses aftermarket/re-conditioned parts for repairs does not make them a bad company it make you a dumbass for not understanding what insurance is or how it works, see there is a thing called OEM endorsement you can ELECT to add to your policy which covered OEM repair parts not aftermarket, but I would guess those who chose to complain are way too smart to ever think of something so logical(its a business, not a charity ppl!) and another thing read up about how insurance works, your agent is nothing but a middle man who sells you the policy, makes changes to your policy, and accepts your payment! That's ALL folks that is why on your insurance card it says to file a claim call 800.421.3535!!
Everyone has bad experiences with their insurance company but ppl need to understand there are people who will fake injuries(a lot more than you think) or intentionally damage their property so that they can have new things or $$$ that is the main reason that claims have to be surveyed at all posible angles. In conclusion most all of the complaints I have read on here are from people who either chose not to read their policy's and understand how insurance is done or are just too ignorant to want to know and end up getting burned in the end for their own stupidity!
Strengths: you get the coverage you PAY for, nothing more nothing less
Weaknesses: prices are a little high
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Summary: We have had Nationwide for over 10 years. We are both over age 30 and homeowners. We have had no claims on our auto policy. We have never been late on a payment. We have no speeding tickets in the last 7 years. But somehow Nationwide thinks that we should be paying $1300 per year for 3 cars that are both over 10 years old. Funny, huh? They also raised our homeowners policy to $1000 a year for a house worth just under $100,000. Bargain, huh? NOT!! We went to State Farm, who charged us half what Nationwide wants to for the SAME COVERAGE!!!! Oh, and once we were changing around our life insurance policies, and decided to cancel this one little $15,000 policy. The agent actually THREW the surrender papers at us. What a joke!
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