Fox Rent A Car Car Rental Company

Price Paid:  $0.00

Summary:
I tried Fox rental car three times in the past two years. Once in San Diego, twice in San Francisco.

The customer service in San Diego is terrible. The waiting for the shuttle bus is very long even in a sunny afternoon. The waiting line in the rental office is very long. Also the representatives are very rude. So we canceled the reservation after talk with these rude representatives.

The customer service in San Francisco is better. The waiting line is very long too. But the representatives are very polite. But the thing we do not like Fox rental is they have a lot hidden traps. They are sharing your private information such as credit card info with some other 3rd party company without your knowledge. If you have a parking ticket, even if you paid the ticket, the 3rd party company will try to charge you 40$ service fee. So we stopped use Fox rental car service.

Strengths:
Price. A little bit cheaper than the big companies.

Weaknesses:
1. Long waiting lines in the rental office.
2. Long waiting time for the shuttle bus.
3. Rude representives in some area such as San Diego.
4. Some hidden traps. Sharing your info with 3rd party companies without your knowledge.

Similar Products Used:
Other big compaies.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Price Paid:  $69.00 from LAX

Summary:
By far the worst customer service I ever experienced in any line of business. They have really, really long lines, a shuttle bus with no air conditioning that we were left sitting on for 25 minutes in 93 degrees. Computers down continually and had to wait for over 15 minutes on returning.
Worst of all my personal property was stolen from my vehicle on returning the car before it was re-rented and they did not care AT ALL. I left over fifteen messages on customer service voice mail because there is no one to speak with; I did not receive a return call once. So, I tried corporate office and now I know where the LAX office got their training as they were no better. Bottom-line you get what you pay for and FOX is a definite NO for me going forward. Stick with one of the big guys who have customer service, lost and found departments and honest staff.

Strengths:
CHEAP in every sense

Weaknesses:
BAD, VERY, VERY BAD customer Service

Overall Rating
 4 of 5

Value Rating
 4 of 5

Used product for
3 Months to 1 year

Visitors rate this review
2.25 of 5, 4.00 votes

Price Paid:  $0.00

Summary:
Small company with limited locations, but trying hard to be competitive with the big boys. Overall, a good company to rent a car or SUV from if available at your destination.

Strengths:
Customer service. Good competitive rates.

Weaknesses:
Not as organized or polished as the larger car rental companies. I've had to pick an alternate vehicle about 50% of the time whenever I go in to rent a car.

Similar Products Used:
Hertz, Avis, Alamo, Budget, Enterprise