National Car Rental Car Rental Company

Overall Rating
 2 of 5

Value Rating
 2 of 5

Used product for
Less than 1 month

Price Paid:  $0.00

Summary:
I rented a car with National one month in advance. I had to pick it up at their Union Square premises in San Francisco. I arrived punctually on the agreed time and date and had to wait for almost 5 hours to pick up the car.

All clients from National and Alamo (both companies share the same premises) were made to wait in line, first in the street under the burning sun and afterwards in an unhealthy garage.

No explanation was given by National or Alamo employees and they did not seem surprised by such unacceptable situation, so I guess it must be usual.

Price Paid:  $50.00 from derby

Year / Model Reviewed:
2007 hatchback

Summary:
I hired a car and it was decent enough, returning it was an absolute nightmare.

The memeber of staff I dealt with kep tme waiting for ages, coming out every so often to try to charge me some kind of extra. I explained why I shouldn't, she accepted and went away, then returned with another complaint. This went on for hours, eventually I walked out and was billed 2 pounds extra!! thats right she charged me 2 pounds extra after all that b*llsh*t.

The complaints procedure went equally well and after months of repeated emails and calls I got a poor excuse for an apology.

Like I said, decent car but they're out to get every penny from you and are not afraid to waste hours of your time to get a couple of pounds of you.

Strengths:
Car

Weaknesses:
staff and customer service

Overall Rating
 5 of 5

Value Rating
 5 of 5

Used product for
Less than 1 month

Visitors rate this review
4.67 of 5, 3.00 votes

Price Paid:  $0.00 from Enterprise Rent a ca

Year / Model Reviewed:
2006 Pontiac Grand Prix GT-P

Summary:
an excellent car, going through their emerald row program, you get to pick whatever car you want! an suv, wagon, economy car, luxury, it doesnt matter! you pick it up and go, and pay for it when you come back! an excellent way to do business.

the car itself was excellent. Turbocharged V6, Leather interior, very comfortable ride, all around good car to rent, and fairly affordable, but the company paid for it (:

Strengths:
pick up and go, availability and selection of cars, decent prices, unlimited milage

Weaknesses:
none!

Similar Products Used:
Dollar rent a car, enterprise, Toyota Rent A Car (a very good one)