Hertz Car Rental Company

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $340.00 from FLL

Year / Model Reviewed:
2007 Hertz Camry

Summary:
Sent the following complaint to Hertz, they thanked me and cancelled my Gold Club membership! Avoid 'Hurtz' car rental.

Booked a midsize (Mazda 6), but was given a Corolla (compact), and when I questioned the car assigned, I was told 'That's what I have for you sir.'. I was then charged an extra $10/day to 'upgrade' to the car I originally booked. The car had a broken Sirius satellite system installed, which I did not ask for or want, and this was not noted when I booked the car. I was charged an extra $4/day when I returned the car for a broken satellite radio system that I did not book or want, this on TOP of the extra $10 day to get the car I originally booked. This 'bait and switch' will not go unnoticed, as I will be posting my experience on Travelocity, Expedia, etc., and I will be posting a corporate mandate for my company (9 locations throughout the world - lots of travel and rentals) to NOT rent from Hertz, as the company resorts to 'bait and switch' tactics, and is not reputable. Please cancel my club membership immediately, I have already done 2 other rentals (with Avis - who were MUCH better to deal with and gave me the car I booked and did not charge for extras that I did not book or want) and will never again do business with Hertz (nor will anyone at my corporation, or any other person that reads any of the over 90 reports I will be filing to warn of your questionable business tactics). WORST COMPANY EXPERIENCE IN MY LIFE!

Strengths:
Absolutely NONE!

Weaknesses:
Weak in every respect.

Similar Products Used:
Avis and Budget have both been very good.

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Overall Rating
 5 of 5

Value Rating
 4 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 2.00 votes

Price Paid:  $0.00

Summary:
Very good car rental company with a large fleet of rental cars provides a variety of choices. The best feature is (if you are a #1 Club Gold member) pick up and drop-off of the rental car without having to stand in line at the service desk.

Strengths:
Customer service, large fleet, lots of local locations beyond the airport. An example of customer service is when the local office next to the airport has the car ready for me upon request. This saves me time and effort by avoiding the hassle and time accessing the airport rental office location.

Weaknesses:
Sometimes consistency with customer service isn't the best.

Similar Products Used:
Budget, Thrifty, Fox, Enterprise