Review 5 of 71|
from Watseka Cadillac
Year / Model Reviewed:
2008 2009 CTS
Cadillac will not stand behind their product. Defective brakes, transmission, electronics, window seals, radio changes stations on it's own, headlights fog up, inside of windows frost over, battery "slushes" over causing electrical failure, OnStar service discontinued becuase of vehicle failure making it necesssry to restart service.
We ordered an "09 CTS with hopes it would be up to the Cadillac reputation, however we have had problems from day 1, perhaps an updated reputation is needed. It is going back in the shop for the 9th time in 8 months. Cadillac does not stand behind their product. Customer Care has proven to be simply a place to express your concerns, they will call the service department: however will not provide any other relief. Defective brakes, transmission, radio, electronic controls, very distracting wind noise in cabin, windows frost up in the inside, both headlights fog up inside the lens are just a few of the problems we have encountered, all within the first 8 months of ownership. We DEFINITELY DO NOT RECOMMEND PURCHASE of this vehicle. If the vehicle you purchase has issues you will be on your own. The red carpet rolled out relating to the service was found to be another GM ploy. We had our sights set on a DTS for this years purchase, however we only need to get hit by a Mack truck once for us to figure out it hurts. We have made a complaint with the Illinois Attorney General's Office against the company and the dealership has come to the point where they do not want the vehicle in their shop anymore because they can not figure out the problems. Cadillac techs do not return their inquiry calls. Please be aware of this in your considerations in manufactures to deal with when buying a new vehicle. Cadillac has lost a long time family customer and several others who have inquired on our satisfaction with our vehicle. It looks beautiful when it is not on the rack, which is not very often. It has been 8 months of total frustration, spending over $40,000 on a vehicle one should reasonably expect the manufacturer to stand behind it. This is not the case with General Motors.