Review 1 of 4|
from Smart of Manhattan
Year / Model Reviewed:
2010 smart fortwo passion
Shifter Paddles, rear wheel drive
Reliability is appalling, customer service is non-existent
My ex bought the smart fortwo passion I now have to drive because we lived in Manhattan and for space reasons, he thought it was a good idea. For parking purposes it's actually not bad (aside from the giant blind spot). Everything else about the car is just appalling, most of all SMART the company, who do not stand behind their cars at all.
My brakes continuously go bad, I have broken down on off-ramps and busy streets more than in any other car I've ever owned, actually my KIA Sorento never broke down in 5 years. I've had the clutch replaced, most of the electronics around the transmission, various engine parts, a rim, etc...
Now my roof is cracked. It just happened on its own one day. Small lines started appearing from side to side and with every bump they get worse. SMART doesn't want to hear about it. I have tried to contact them several times, but the ultimate outcome is: "It's your problem, you have to replace it at your own expense." Even though i have a 75000 mile extended warranty, even though I've done every service on it, even though other people have this problem. It is clearly a design flaw, yet SMART doesn't want to hear about it. I've never owned a car I've hated this much. And 50% of that feeling attributes to the "customer service" SMART "offers". Do not buy one!!! I can't even give it away, no one wants it, and I live in the NYC area.