Description: The X5 represents BMW's first foray into the popular sport-utility-vehicle marketplace. Billed as a "Sports Activity Vehicle" by its maker, the X5 is designed to handle like a true BMW. The redesigned X5 is longer than its predecessor and features a third-row seat that is best for kids only. The ride is still stiff and choppy, but handling is capable and secure. Both the six- and eight-cylinder engines are powerful. The shift lever and iDrive driver-interaction system are both needlessly complicated.
Rating Reviewed by: Rick Hayes(Unregistered User)
Review Date July 25, 2010
Overall Rating 2 of 5
Value Rating 2 of 5
Used product for 3 Months to 1 year
Visitors rate this review 4.90 of 5,
Review 1 of 153
from Portland, Maine
Year / Model Reviewed: 2010 X5
Strengths: The x5 is a solid automobile but it's Achilles heel is it's electronics. It seems as though the engineers who designed the auto had very few conversations with the engineers who designed the I-drive computer interface. The results of this failure to collaborate are obvious and the failure destroys the experience.
Weaknesses: No one at BMW customer assist or at the dealership where I purchased the car have a clue about the electronics. I found BMW customer assist to be staffed by people who are quite young and who do not know or understand the car. Service and the lousy electronics ruin this vehicle for me
Summary: The first problem I noticed after purchasing the car and driving from Maine to Ohio is that the driver's seat is horrible. Half of the balloon system in the lumbar device inflate poorly causing the driver's body to shift to the left. The seat also seemed to pitch forward and to the left. Despite shoving sweaters and, eventually, a travel pillow from a rest stop convenience store, the final result was PAIN which radiated from the hip to the knee. After 3weeks in the dealer's repair shop, the problem persists. The dealer claims that BMW cannot replace the defective seat because it doesn't make replacement seats available. I have no medical issues or hip or joint problems so it's not my body causing the trouble. It's just a horrible seat made worse by an unresponsive car manufacturer. The navigation system was not tested before it was released for purchase, in my opinion. It's horrible. Not only does it often not know where I am, it's road database is incredibly old. It had no idea how to get me around Cleveland, it had no maps for the Baltimore area, it couldn't find the New Jersey turnpike and it kept telling me to get off at every exit on the Jersey Turnpike. Around Maine, it fails to see bridges that have been in place for over ten years and it regularly advises the driver to go the wrong way on one way streets. It's worst blunder was to advise the driver to make a U-turn on I-95 in Connecticut! ... On an 8 lane highway. Often the voice command system locks up, the radio might not play and once, the only way I could shut off the car was to disconnect the cell phone. Forget trying to get an iPod to work. Sometimes it works but often it doesn't even recognize the device. The same issue ensues with the cell phone cradle which often doesn't recognize the phone. Forget about seeing the phone's messages or recent calls on the display screen. It has never seen those items. The dealer has had the car for more than 6 weeks and cannot solve the seat problem...or won't because of BMW's internal policies. The dealership recently replaced the software Which runs all of the electronics and I am still trying to test it out. I do know that the phone and iPod issues persist. The navigation software, they claim, has been completely replaced but it still has the same nasal, boring female voice which reminds me of a bad date that won't go away. On the whole, it's the worst car I have ever owned because of these persistent problems. The 2007 X5 I owned, previously, had none of these problems. It's the newer models which fall apart because of the horrible I-drive system. Magnifying these problems has been the disjointed and uninformed "BMW Assist" which is little more than a bunch of kids playing at customer service. Their favorite word seems to be "unfortunately", as they seem to use that word in every sentence. I have also found that there is no way to escalate the issue to a higher authority at BMW because they vigorously protect upper management from the bother of customers. When you ask to speak to a supervisor, I get the feeling that one kid hands the phone to another kid who knows no more than the first kid. On the whole the experience of owning this car has been miserable and I have really felt left out in the cold by BMW corporate. Making matters even worse is that they know they have a big problem with the 2019 x-5 and they don't address it. Instead, they seem to think that people will simply get tired of complaining and simply go away. I'll never buy another BMW product again. Those considering the purchase of a used 2010 x-5. Would be well advised to consider something else. Given the horrible way BMW corporate has handled this problem and even denied there was a problem, in the beginning, buyers would be well advised to avoid the 2011 x-5, as well. I drive is not ready for prime time.
Similar Products Used: 2007 BMW x-5
Rating Reviewed by: NC(Unregistered User)
Review Date July 20, 2010
Overall Rating 5 of 5
Value Rating 5 of 5
Used product for 3 months to 1 year
Visitors rate this review 4.80 of 5,
Review 2 of 153
, from California
Year / Model Reviewed: 2010 X5 xDrive35d
Strengths: Excellent fuel economy with diesel, V8-like acceleration and torque, excellent fit and finish, taut handling, engineering and design, no diesel odors or smoke.
Weaknesses: Egress has high step out without optional step rail, complex i-drive but better than past. Standard seats need deeper seat bottom for taller drivers.
Summary: Best SUV, have owned Cayenne, MB GL450, and Landcruiser and this tops all in performance, safety, fuel economy, handling, and fit and finish. Technology is all usable, not too much like some Japanese makes. Diesel is a phenomal powertrain, gobs of power and torque at all speeds. This is why BMW is a great car company, it's what MB used to be 20 years ago. Fourth bimmer I've owned after trying MB again twice. Will stick to BMWs again.
Similar Products Used: Porsche Cayenne, Mercedes GL450, Toyota Landcruiser
Strengths: Handling, acceleration, driving comfort, sound system
Weaknesses: Looks could be improved, particularly from the side and the rear.
Summary: I traded in my Range Rover for the X5 as I was looking for a better drive. This drives like a sports car and has the classic BMW handling characteristics. It accelerates off the blocks and roars like a bimmer should. The Head-Up Display is a total game changer. I don't understand why other manufacturers aren't introducing this. The ability to see speed, navigation and alert messages projected on the windscreen is a must have for me in any new car. It is particularly useful for long drives. Overall, I am very pleased with this car but the appearance could be improved. The Range Rover is still the best looking SUV on the road, in my opinion.
Similar Products Used: Range Rover 4.6 HSE
Rating Reviewed by: Moe(Unregistered User)
Review Date October 15, 2010
Overall Rating 4 of 5
Value Rating 5 of 5
Used product for More than 1 year
Visitors rate this review 4.89 of 5,
Review 4 of 153
Year / Model Reviewed: 2009 X5 4.8
Strengths: Very strong, Safe, and Ultimate control
Weaknesses: Service package must be bought, heavy car and you can feel it in take off
Weaknesses: Multiple electronic failures, Air bag failure, Software Recalls, AC malfunction, Horn failure, Engine lights, tire pressure reduction during cold weather, Wind shield washer fluid failure.
Summary: This is like a nightmare, like your worst enemy would sabotage your vehicle. I week into the purchase the Heater blew out, in the last fifteen months the car has been in the shop 9 time. The service representatives are clue less of the performance of this ultra smart 21st century vehicle. The software for this SUV is a total failure for BMW. Most completely alarms its owners as sign like airbag failure when you are riding with a baby in your car. The Ac transistor failed several times in the middle of summer just stops working. BMW North America's customer service is directed towards first denying all claims, and may even totally write false statement, like if you " take your car in for a ac failure, they will say something that the settings were wrong" Lemon is not in their vocabulary like well trained soldiers. They are quite aware of the Loop holes, in the Lemon Law, and may find themselves not only behind Audi, may be Chevy soon. I believe people need to lose their lives, before a major recall comes as the software which has so many problems and cause shutdown and could be fatal. Big DYNASTY vanishes as
they fail to service the public, it may not be now but there are signs. I have a child and got very worried when the horn just stopped working>