Review 5 of 35|
Year / Model Reviewed:
2002 Ford F-350 Super Duty Ext Cab 4X4
Nice looking and comfortable truck- pulls great when you have a working tranmission.
Transmissions in F-350 is the same as the one in the F-150(?). Overkill or inadequate? You decide. Replace as needed or every 60K miles...
Customer Service Department and Reps- VERY Unhelpful, Uncaring and Rude, with the exception of 2 we have found so far...
We are on our second transmission at the time I am writing this. Ford has been less than helpful in our quest for repairs/replacement of this vehicle. This will be trip #7 for our truck into the shop.
We have gotten nowhere trying to deal with Ford. However, I see here, many of you also have major problems with your Super-Out-Of-Duty trucks. Here is some info that may be helpful to everyone.
www.lemonlawbasics.com is a website that lists lemon laws by state and what you need to do. There is also a list of lemon law lawyers who may be of assistance. 800-392-3673- Ford customer care phone number- listed on Ford.com (also passed on to me by Dodge customer care!) 800-232-5952 -TDD # also listed on Ford.com
Here is the big one folks- 313-322-3000 Ford Executive Offices in Michigan! This number is available through 411 or 1411- information. If you press 00, you can skip the recordings and get an operator. Feel free to go as high up as you feel you need or deserve!
I am not guarenteeing any of these options will work, but Ford will tell you, "It is up to you as a consumer to research the lemon laws and inform yourself of all courses of action you have avaiable." (hoops to jum through!)
Similar Products Used:
Several ford trucks as well as Dodge and Nissans