AAA Insurance

Overall Rating
 5 of 5

Value Rating
 5 of 5

Used product for
More than 1 year

Price Paid:  $13000.00 from dealership

Year / Model Reviewed:
1999 Dodge Dakota

Summary:
My husband was hit by an uninsured, unlicensed driver January, 2006. AAA paid to repair the vehicle. They also would rent a car for us. AAA had a Hertz employee working for them in their claim office and would take care of all of the paperwork and would deliver the car to our home, work, or the repair shop.

Our policy had waiver of deductible for uninsured drivers. After it was verified that they car was uninsured, they reimbursed us our $500 deductible.

We were happy with how quickly the claim was handled and how our claim was adjusted.

Strengths:
Ease of reporting claim, reimbursement of deductible, rental reimbursement efficiency, friendliness of staff, professional insurance adjustor

Weaknesses:
It took a few months to verify the other person did not have insurance. It was approximately three months before I was reimbursed for my deductible. It was not all their fault. GEICO had to provide verification of a cancelled policy.

Similar Products Used:
Horace Mann, Travelers, Safeco

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2001 Camaro Z28

Summary:
I don't have AAA. However, the man who doesn't use his eyes while driving does. I was parking on the street (residential) when he hits the gas pedal to back up out of his driveway. I have talked to AAA 3 times, the first two were with very confusing people who tried to get me twisted up and tongue tied,they lost that battle very quickly. The third time I talked to AAA I finally got to speak with the adjuster who informed me that they hadn't even spoke to the man in other other car because he wasn't answering his phone so they were taking my report first. She scheduled a time for someone to come out and look at my car, and review the quote from the auto collision center. When I went to the auto collision center, the man informed me that if the other driver was at fault then he owed me a rental while my car was in the shop. So I tried to call AAA to see if they ever talked to the man and what their say in the matter was, if he admitted guilt or was found at fault. No answer, I left a message. Then I called my insurance Geico and asked a few questions like if I was owed a rental, and informed them that I had been trying to reach the adjuster at AAA with no answer, or calls back, and she put me on hold, tried to call the adjuster, left a message, and told me she'd call me when they heard from her. I tried to call the local office where the claim was filed for AAA and before the lady let me finish, she transferred me to the adjuster who did not answer her phone. I am currently waiting for the person who is supposed to come out to inspect my car from AAA. To all who consider AAA rethink....

Price Paid:  $0.00

Year / Model Reviewed:
2000 Nissan Sentra

Summary:
AAA is bunch of Jerks trying to rip you off. They do not have any courtesy towards customers and they are not at all customer friendly. They expect you to get into an accident next to your door step every time so that they need not authorize rental vehicle.

Strengths:
None

Weaknesses:
Everything

Overall Rating
 2 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
3.67 of 5, 3.00 votes

Price Paid:  $30000.00 from dealer

Year / Model Reviewed:
2001 audi a4

Summary:
I was in a car accident over the summer for which I determined to be 0% at fault. The AAA tow truck operator recommended my car be taken to one of AAA's "immediate repair centers". Without knowing my alternatives, I agreed to this. I unfortantely signed the estimate authorizing the repairs, not realizing that a/the repairs were almost as much as the Kelly Blue Book value of my car and b/the labor rates the shop used were over 25% lower than standard market/dealer rates. AAA informed me that they determine "Total Loss" thresholds on a case-by-case basis and have no written policy on this. In this instance, the repair estimate would have had to be 115% of Kelly Blue Book value in order for my car to be considered a Total Loss, which I believe to be a highly unusual market practice (most companies determine Total Loss at 70%-100% of KBB). As a result, my car was repaired by this mediocre shop AAA recommended and now I am stuck with a car that has constant problems and little to no resale value.

I am very unhappy with how AAA handled my claim (I am in the Southern California region). I would encourage those who are insured by this company to NEVER use their "immediate repair centers" or to at least get a second estimate - AAA claims that repairs will be authorized faster, but in my case the shop ran over by 2 weeks anyway and i was forced to pay out-of-pocket for the rental during this period. For prospective AAA clients, ask them up-front about their Total Loss policy before purchasing a policy.

Weaknesses:
Vague policies, inconsistent advice given by AAA employees

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
1999 Toyota Corolla

Summary:
My husband had a rollover accident with his truck on January 12, 2009. It was totaled though luckily my husband was not injured.

It is now March 28, 2009 and we STILL do not have our settlement money. They paid to the credit union what we owed for the balance of the loan, but there is still a balance of $1800 for the value.

They mailed a check to us in FEBRUARY for this $1800 amount, but it was addressed to the WRONG NAME. We called them and per instruction sent it back promptly, then they did NOTHING for several weeks. On March 19th I called and spoke to someone who said it was mailed on March 9th. This turned out to be a lie because finally I called last Monday, March 23rd and spoke with our total loss agent who said "Oh, I will get that out tomorrow via overnight mail so you will get it on Wednesday."

It did not arrive on Wednesday, or Thursday, or Friday. I called on Friday - of course, our agent is gone until Tuesday. The person I did speak with gave us the tracking number for the "package" with the check, which was mailed via UPS. Apparently it was mailed out via overnight mail on Tuesday, but has been "In Transit" since Wednesday. Today I called UPS and they confirmed it has been officially lost. I called AAA and no one there could help me - I have to call back Monday. THEY have to call UPS and file a claim for the lost package.

The people I did speak with at AAA today were rude and unsympathetic and I ended up in tears during the call. The MANAGER I spoke with in the claims department - Ms. Jones - was intent on insisting OVER AND OVER AGAIN that there was nothing she could do when in fact there was - finally she admitted she could update our records with the UPS information and have a manager in the loss dept work on our case right away Monday morning, then call us back. And she could have been somewhat sympathetic and understanding.

We were going to shop for a new vehicle this weekend and use that money to make a down payment. Even though UPS is the irresponsible party at this point, AAA should have realized long ago that this money should just be directly deposited into our bank account. I will have to demand this from AAA on Monday.

I've made so many calls to AAA about this claim in the last two and a half months it's unbelievable. And we've NEVER had an accident before or needed anything from AAA until now. Customers should NOT be treated like this.

Weaknesses:
Incompetence