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Review 4 of 52
Price Paid:
$0.00 Year / Model Reviewed:
1993 Ford Probe GT Summary:
I personally am not insuranced through AAA. A while back a man crashed into the side of my car while it was parked at work. He was gracious enough to leave a note on my car, and by the time I discovered the damage and had called him... he had already filed the claim. I was pleasantly surprised by his responsiveness and was eager to get the claim all squared away and have my vehicle either repaired or totaled out.
I called AAA and the CSR I talked to was helpful. The next day my car was towed off to one of their "authorized" repair centers. One of their adjusters went out and soon after I got a fax of the quote to repair my vehicle. The quote was for $2200 some odd dollars, but was just for body work. It didn't include damage to the rear axle.
That is where my frustrations began to happen. Over the next *MONTH* I constantly had to deal with the body shop and with AAA. To their credit I got the check for the initial estimate, but never to get the rear axle fixed. Instead of the AAA rep calling "their" approved bodyshop... it was left to ME to make all the calls.
The cliffnotes version of our conversations.
Me [to bodyshop]: I have the check for the estimate amount. I'd be more than willing to sign the check over to you to do the bodywork. I need however a quote for the rear axle. I have no doubt you can make my car look like new, but it will do me no good with the rear axle messed up how it is.
Bodyshop: We'll have to get back to you, because the work is done off-site. An AAA adjuster will have to come out and look at the vehicle to look for any mechanical damages.
Me [to AAA]: What is going on with the adjuster? The bodyshop can fix the exterior just fine, but I need to get it mechanically fixed as well.
AAA: I'll call the bodyshop and get it sorted out.
This was essentially what went on for a nearly a month. Me calling back and forth and not receiving ANY positive news at all. In the meantime I was sitting on a check for the estimate, and I was more than willing to pay whomever it f'n took get my car repaired.
Eventually I got so frustrated I ended up towing my car from the bodyshop to my house. I bought an air compressor, impact wrench, impact sockets, and a few other various tools. I went to the junkyard and pulled the entire rear subframe from another Probe. I ended up swapping in all drivers side suspension components, lateral arms, etc, etc by myself.
The body work was never fixed and it was an eyesore. I however ended up with a lot of new tools and a lot of cash left in my pocket. Strengths:
I can't fault them for their speed. They arranged to have my vehicle towed almost immediately. Service up to that point was fast and great. They sent out my check for the estimated work. Service up to that point was still fast and great. Weaknesses:
When it came to having my car mechanically fixed... suddenly all that great service went down the toilet. It was frustrating to have my car sit there for over a month... while *I* had to do all the work. I made all the calls. I drove down to the bodyshop myself. I had to do all the communication and be the middle man. I'm the one who was hit by one of *THEIR* insured drivers.
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