Review 3 of 53|
Year / Model Reviewed:
2008 Toyota Camry
Competitive rates, good claims department, fair price paid for total loss
It took them a week to tell me my car was "officially" a total loss and I had a hard time speaking with my aduster. But in all honesty is was a VERY cold winter here in the Chicago area with tons of crashes when I had mine, so I can believe they were really busy. Also, they finally told me my car was totaled on a Wednesday (after noon) and said they would only continue to cover my rental through Friday, after that I had to pay. First of all, why does Wedneday count as "a day" when you call me after 1:00 PM, and second, you don't want to rush a purchase as important as a car. I was going to argue with them about that, but ended up buying a new car that night, so it didn't matter.
I ended up on this site because I am thinking of switching auto insurance. I got worried after seeing the new company I'm looking at is rated 2.35/5. I decide to take a look at my current insurer, AIG, to compare, and see they are rated even lower. Obviously, people only review auto insurance when they have a bad experience. I have only been with AIG 6 months and am planning on switching because I can get a lower rate with another company, but I was happy with AIG for the short time I was with them. Their rates are competetive and, for the most part, their staff is helpful. I totaled my previous car this past January and I couldn't believe how easy and painless they made the claim process. I had the crash on the way to work at 8:30 in the morning and had my rental by 1:00. The amount paid to me for my totaled vehicle was FAIR, not too high or too low, and they even kicked in scaled down state sales tax and title prices when I bought a new car within 30 days (scaled down because they understandably won't pay the full tax and title fees for a brand new car when they're totaling out an 8-year old car). Considering that I was expecting to get screwed by an insurance company in that aspect, I was thrilled (which is kind of a sad statement about auto insurance, isn't it?) As I said, I think I'm going to switch to another company now that I can get a lower rate with them, but I was happy with AIG.
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