Allstate Insurance

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Price Paid:  $3000.00 from Private owner

Year / Model Reviewed:
2001 Daewoo Leganza

Strengths:
TERRIBLE CUSTOMER SERVICE

Weaknesses:
Unbelievable customer service.

Summary:
I'm guessing I was calling HAITI??? They said something like 'we're going to run a crdit check on you' I REFUSED as I think that effects your credit score. So I asked him to verify what exactly he was checking on my credit...he didn't know...his co-workers didn't know and his supervisor wasn't around at 2:30pm in the afternoon on a Monday...hmmmm, he didn't even know the town I lived which was just west of Montreal...so I'm sure he lied about the location I was calling.

Never going with ALLSTATE. EVER.

Similar Products Used:
HOUSE INSURANCE. TOO EXPENSIVE. 1000$/year.

Overall Rating
 2 of 5

Value Rating
 1 of 5

Used product for
3 Months to 1 year

Price Paid:  $0.00

Weaknesses:
I have to say, my experience with allstate was horrible. For starter i recently filled a claim in january. The service I recieved was terrible. I had to wait up unitil almost two weeks to get the check for the autobody work of my car. These people are unprofessional and is not prompt at all! They are the worse insurance company I have been with.

Summary:
This is the worst insurance company I have been to in years!!!

Price Paid:  $0.00

Year / Model Reviewed:
1998 VW Jetta

Strengths:
None

Summary:
I switched to Allstate after being with Amica for 3 years because someone hit my car, did minor damage, and Amica was very slow at getting it taken care of. So I switched to Allstate. It was over $300 more a year for the same amount of insurance, and I just chopped it up to better insurance costs more.
First there was a problem with the automatic payment I set up. Apparnelty my understanding of "Everything is all set and you have nothing else to do" really means you have to do about five more things before everything will be in place. So a payment was missed and I received a letter of cancellation through the RMV of Mass. I called Allstate, and although they sympathized with my plight and understand what went wrong, I still needed to pay 3 months worth of insurance to get it back into good standing.
I am a college student, so I worked extra hours to get the money and paid it. So everything should have been all set for the next 3 months. But I was wrong.
This morning, I was pulled over originally for a brake light being out (no big deal, easy fix). However, the cop said he had to tow my car because I have no car insurance and my registration had been revoked. I told him that was impossible because I had just paid x amount of dollars the week before for car insurance and that he must be looking at just Amica and not Allstate, my new policy. Turns out Allstate never sent my proof of insurance to the RMV. I get on the phone with Allstate with the cop right there, and they fax my proof of insurance over to the Massachusetts RMV right away. So I ask the cop if we can just hold on a few minutes until everything gets sorted out. And he kindly reminds me that its Sunday, and the RMV is not open.
So yes, I am irate, and I call Allstate. I have car rental policy under my plan, so I asked where I should go to get a car rental through them, and they tell me that I have to wait until corporate gets back to me in about 48 hours about this. So I said, how am I supposed to get to school and work over the next two days? I pay for car insurance so my car does not get towed, you take my money, and I have no car because I technically have car insurance. She says let me transfer you to someone else who can assist you with this. I am put on hold for 45 minutes and then mysteriously "hung up" on. Needless to say, I am pretty sure I need to hire a lawyer. They need to reimburse me for towing, impounding, re-registering, other fees, and for the lawyer that I need to hire to clear my driving record (I have never had a ticket or accident that was my fault since I got my driver's liscence in 2000). I find it ridiculus that they treat their customers - the ones who pay and don't get into accidnets - like this. My father likes to think that when something bad happens to me there is always something could do to prevent it, and even HE says that Allstate messed up.
I should also sue them for the cost of needing therapy, because after this I might lose my mind.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
2.50 of 5, 2.00 votes

Price Paid:  $0.00

Strengths:
Trying to fill their pocket too fast.

Weaknesses:
Making its customers feel like they are there for them.

Summary:
I had insurance with all-state since 2002, never missed a payment and never any claims. I moved out to california and changed my address, for some reason they did not put the address exactly like I told them too. Well, I knew the renewal was comming up, so I called to see were my bill was and how much the renewal was going to be. They informed me that the policy I had carried 8 years was terminated because of the lack of 53.77 being paid as the last payment (which I never got the bill or even a phone call). I suddenly was surprised, so I went ahead and paid the 53.77 to reinstate my poilicy right there on the phone. And, said they would have to send in for approval to reinstate the policy and would contact me in 2days. 3 days later still no call, So I contacted them and once againg they sent a letter to corporate supposidly. 3 more days passed and I had to call again and the sales lady said that I should have been able to reinstate my policy since I was just on day 27 of termination but corporate said NO. All-State informed me that I could not have that policy back, but they would be happy to write me a new policy(by doing this I would loose the 8 years of renewal credits and all of my discounts,) I will admit that I received a speeding ticket for the first time in 4 years and even took the school for it, but for some reason it has shown up on my driving record so I am in the process of trying to have it removed. But, allstate said that my new policy would cost 350.00 to start and 1100.00 and some change every 6 months. But, if they had not terminated my old policy I would not have to pay the 350.00 and my premiums would not be 1100.00 every 6 months. Needless to say they got greedy and lost a good customer. If AllState had looked at how loyal I had been to them for all those years, they would have reconised that they would have made thousands of dollars off of me, but their greed got too large for their brains. Some bean counter there thought it would be more profitable to try and squeeze a few more extra dollars our me me now instead of take alittle over time. I am sure AllState thought I would sign the new policy and come running right back to them, but after the unsatifactory service they showed to me being a long time customer.... well needless to say, I now have a new insurance company that gave me the same coverage and added more options to my policy than I had at All-State and they actually saved me around 970.00 every six months, and all of this is supported with recorded phone calls and actual people listening in on my conversations with All-State. All-State needs an overhaul and fire that guy on their commercial because it must be very expensive to have, whoever he is, represent them.

Similar Products Used:
Any insurance company that has better ratings

Overall Rating
 4 of 5

Value Rating
 4 of 5

Used product for
More than 1 year

Price Paid:  $16800.00 from Dealership

Year / Model Reviewed:
2007 PT Cruiser Limited Edition

Strengths:
Price

Weaknesses:
Getting an appraisal

Summary:
I'm 25 years old and have had Allstate for nearly 2 years. I've been paying $98 a month. I have had a clean driving record and my premiums have been reduced $20-$50 a month at each renewal period.

So far I have had two claims. The first one was for a huge dent on my passenger side from getting "doored" in my parking lot. Their adjuster said the repairs would cost $537. Which is $37 more than my deductible. I never had the dent fixed. It seems kind of shady how the adjuster works for their preferred shop.

Anyhow, I had a collision a few weeks ago. I hit a car and then a car hit me. I was originally terrified of the claims process not being fair.

Suprisingly, it was pretty decent. My claims agent was a little crabby from time to time. It was difficult to explain the collison to her when she is in another state with a different climate.

My car was adjusted the following business day. I left my car with the adjuster since it was deemed unsafe to drive. 10 days and $4200 later my car was brand new. I did see a tiny bubble in my top coat but they played it off like it was previous damage.

I have three months left on my policy. Until then, I'm fretting over how hard I'm going to get screwed for my collision claim.

Similar Products Used:
I have had Progressive. They are cheap the first 6 months and significantly over-priced at renewal.