Coast National Insurance

Overall Rating
 1 of 5

Value Rating
 2 of 5

Used product for
1 to 3 months

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $0.00 from n/a

Year / Model Reviewed:
 Coast National Insurance-Bristol West

Strengths:
None whatsoever so far

Weaknesses:
Everything-rude, clueless adjustors, bad customer service, VERY SLOW, will delay claim over and over

Summary:
I am dearly afraid that we are going to have to take this company to court and file a complaint with the AZ Board of Insurance-I was hit by one of their DRUNK insured in Dec- multiple vehicles involved also-two totaled. Company accepted responsibility in mid-Jan but so far no one has been paid. My attorney says this company is very slow, and ineffecient,, adjustor is very rude and does not return calls to any of us. My ins. co. Geico also said this company has been "awful." This claim is going to get delayed and delayed,,, we are short in saying they are now acting in bad faith. Bristol-West needs to drop this company and they truly need to be investigated-BBB also does not have a very good rating with them here in AZ, and it will continue to go down with more customer service complaints. Big ethics issues with their adjustors also, no one has been polite or helpful except one supervisor, and it's sporadic. Very sad. Drivers need to not insure with them,, who cares of they're the cheapest-if they do not cover anything you do, youre liable in civil court.. drivers need to research the reputation of every insurance company before using them. This company has been atrocious to everyone involved, and I have also spoke with another driver involved-she is beyond angry and frustrated with the yo-yos at this company. If you are hit by one of their insures, get an attorney and know your options if they do not respond to you.

Similar Products Used:
Geico (has been okay),, A Plus California Casualty (previous claim with them handled well and quick)

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
3 Months to 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $0.00

Strengths:
Avoiding settling claims

Weaknesses:
Everything

Summary:
I was on the receiving end of one of their insured.

Similar Products Used:
AAA, State Farm

Overall Rating
 5 of 5

Value Rating
 5 of 5

Used product for
More than 1 year

Visitors rate this review
3.00 of 5, 2.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2004 Toyota Camry

Strengths:
Settled my claim fairly. Good claims dept.

Weaknesses:
It took a little over a month to settle. But from what i've been reading, thats about normal time.

Summary:
I have nothing bad to say about this company. My car was totaled in an accident and they paid off my car loan and then sent me a check. I was worried after reading sites like this that they would low ball the value of my car. But the settled my claim very fairly. The people in the claims dept. were always polite and availble when I called. And always answered any questions I had throughout the whole claim process.

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Price Paid:  $0.00

Year / Model Reviewed:
2001 Ford Expedition

Summary:
After supplying insurance agent Mike Beale (866)277-9139 ext 3556 with DPS report 2007-023447 along with receipts for one nights motel stay and car rental he called to inform me that Coast National would not be liable for any of the damages to my car even though the accident was clearly his clients fault as reported to DPS by Eduardo Martinez (insured) and two witnesses. When I asked him why his company would not fix my car he told me that it was a personal issue with the insured and that he would not discuss it with me. When I informed the agent that I would file a formal complaint with AZ Department of Insurance he hung up on me.

Price Paid:  $0.00 from Oxnard Ford

Year / Model Reviewed:
1998 Ford Escort

Strengths:
There are NO strengths to list.

Weaknesses:
If EVER you are in an automobile accident with somebody insured by Bristol West Insurance or Coast National Insurance...hold your breath and GET OVER the fact that it's gonna be a BUMPY ride if you're dealing with this company and most especially, ins. adjuster STUART SUSSMAN...

He mailed me the 'estimated' amount to get my car repaired but forgot to actually include the check with his dumb letter. I called to tell him and he said he's stop payment on said check and reissue another, which I received a few days later. I deposited said check and have since paid my auto body guy only to find out TONIGHT that he "stopped payment" on the WRONG CHECK!!!!

So, the almost $600 check was sucked from my account, I was charged a fee for having a check stopped that I deposited and my overdraft protection kicked in and I am now being charged credit card interest..........F*&K!

How does he stop payment on the wrong check? I am so pissed at this company and man as he's been a total jerk and has been difficult to deal with all along...not that his supervisor, Mary, was any better when I first spoke with her.

Just had to vent,
Melissa

Summary:
Read Below

Similar Products Used:
I feel sorry for the girl that's insured by Bristol West Ins./ Coast National Ins. that rear ended me on the freeway; SHE has to deal with them more regularly than I have...god bless her!