Farmers Insurance

Overall Rating
 2 of 5

Value Rating
 2 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $28000.00 from Swaffer's Chrysler J

Year / Model Reviewed:
2008 Jeep Liberty

Strengths:
none!

Weaknesses:
Agent and Customer Service

Summary:
My concern is not with vehicle I purchased, rather than with the insurance and the particular agent that i chose to write my policy with. I have been with Farmers insurance group of michigan for about 2+ months and after i made my initial down payment, i have had no further contact with my agent. I have had nothing but issues when attempting to inquire about my policy or payments that i wanted automatically deducted from my bank account. I am not certain if all of the concerns are primarily with Stephen Allens office(Det, MI). But, many of them begin there. Lets start with my policy cancelling after the initial payment and me, having to pay astronimical re-instatement fees!!! I wanted to inquire of info within my policy, even something as simple as if my next payment is set up on EFT(automatic withdrawal) and I have yet to receive a return call. It should be noted that, when i wanted to begin my policy I had not problems contacting the agent and he even came to my home, after hours to set it up. Now, that they have me, "locked in" as a policy holder, my only alternative was to switch agents to see if the problem is with Stephen Allens office or is it the lack of professionalism and/or good customer service with Farmers Insurance as a whole. I plan to continue the policy for at least the 6 months to determine.

Similar Products Used:
Progressive, Essurance, Geiko

Overall Rating
 2 of 5

Value Rating
 2 of 5

Used product for
3 Months to 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $0.00

Summary:
Farmers Insurance advertises that they have more discounts than any other insurance company, which is true. What they don't tell you is that when you come up for renewal in 6 months that all the discounts drop off. So while they may be cheaper when you first take out your policy, when you come up for renewal your rates are actually higher than everyone else.

Price Paid:  $0.00

Year / Model Reviewed:
2009 Toyota Corolla

Strengths:
Their agents.

Weaknesses:
It's all good and righteous until you find yourself dealing with their useless HelpPoint Claims Dept. and their random rate increases start showing up...

Summary:
Three years ago my soon-to-be-former agent convinced me to sign up with Farmers after comparing their rates to what other companies had offered. His service has been great from the moment I purchased the policy to date, but unfortunately, the rates have done nothing but increase, no matter what I do. I added a second vehicle to my policy, purchased an anti-theft device and signed up for auto-pay, but rates still sky-rocketed. It wasn't apparent at first, because I did get the respective discounts for the first few months, but somehow Farmers still managed to compensate for those one way or another. Why? I don't think they even know why. Well, they're not trying to save YOU money.
HelpPoint needs adjusters who care. In our case, they treated us like just another boring claim in their file, they were skeptical to everything we told them, they purposely misled us about multiple things, and at the end of four long weeks they ended up doing nothing but, guess what, increasing our rates--again! (For a 50% at-fault where personal damages totaled $600? Forget first-time accident forgiveness with these guys.)
Perhaps Farmers works for some people, but with rates as high as theirs, it's only fair they work for everybody.

Similar Products Used:
Progressive, Geico.

Price Paid:  $14000.00 from private dealer

Year / Model Reviewed:
2004 audi tt

Summary:
i love this car

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
3 Months to 1 year

Visitors rate this review
5.00 of 5, 2.00 votes

Price Paid:  $25000.00 from Lakewood, CA

Year / Model Reviewed:
2009 Hyundai Santa Fe

Strengths:
Thought it had many

Weaknesses:
Poor coordination between the agent and the company. Huge gap between what they quote and what they bill.

Summary:
Avoid it completely. They cannot keep hiding behind being a big company and they do not care about their customers. When you ring the customer servcie regarding their policy premium they try to push the issue back to the agent. While the agent is clueless. So you land up running between pillar to post. Better have a deep pocket if you go for them. Avoid agent Tanaka McCoy at memphis. She has no influence at all to fight for you or even get updates from the company. Iwish I had been advised similarly.