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Review 5 of 112
Price Paid:
$28000.00
from Swaffer's Chrysler J Year / Model Reviewed:
2008 Jeep Liberty Strengths:
none! Weaknesses:
Agent and Customer Service Summary:
My concern is not with vehicle I purchased, rather than with the insurance and the particular agent that i chose to write my policy with. I have been with Farmers insurance group of michigan for about 2+ months and after i made my initial down payment, i have had no further contact with my agent. I have had nothing but issues when attempting to inquire about my policy or payments that i wanted automatically deducted from my bank account. I am not certain if all of the concerns are primarily with Stephen Allens office(Det, MI). But, many of them begin there. Lets start with my policy cancelling after the initial payment and me, having to pay astronimical re-instatement fees!!! I wanted to inquire of info within my policy, even something as simple as if my next payment is set up on EFT(automatic withdrawal) and I have yet to receive a return call. It should be noted that, when i wanted to begin my policy I had not problems contacting the agent and he even came to my home, after hours to set it up. Now, that they have me, "locked in" as a policy holder, my only alternative was to switch agents to see if the problem is with Stephen Allens office or is it the lack of professionalism and/or good customer service with Farmers Insurance as a whole. I plan to continue the policy for at least the 6 months to determine. Similar Products Used:
Progressive, Essurance, Geiko
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