Liberty Mutual Insurance

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 5.00 votes

Price Paid:  $8500.00 from miai

Year / Model Reviewed:
2003 Toyota Camry

Summary:
I have paid them religiously for years and they failed to come through for me and repair my car when I had my accident. They just think that because I have too much miles on the car, it is totalled so thanks to them, I have car payments. The customer service was poor and one individual was very condecending. I am switching to Geico

Strengths:
They don't have any strengths other than to take your money.

Weaknesses:
Poor customer service, and lack of commitment

Similar Products Used:
Prudential

Price Paid:  $5000.00

Year / Model Reviewed:
1996 Chevy S-10

Summary:
My wife hit a lady in the tail end going to work one morning. It totaled our S-10, but the liability coverage was paid out within 3 weeks of the accident and life went back to normal.

Strengths:
paid the damages without a fight

Weaknesses:
kind of expensive rates

Similar Products Used:
state farm

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Price Paid:  $285.00

Summary:
I have had all of my vehicles insured through Liberty Mutual for the past 8 years. During my 8 years of coverage I have never been involved in an accident, or had any tickets. I've paid thousands of dollars in premiums and never filed a claim. My payments were withdrawn from my bank account each month, so no payments were ever late. So how does this company repay me for being their client? They RAISED my rates! When I called to question why my rates were raised, I was told that everyones rates were raised across the board. Customer service agents and supervisors belittled me and treated me like a "dumb consumer" and talked down to me as they tried to spin there way out of why my rates were now higher. I switched to their competitor and am saving over $150 a month! My advice is to always shop around. It appears that since the big CEOs and the company are getting sued they are passing their bad investment practices and fraudelent behavior onto their customers. Don't bail out bad CEO's! In a free market system there are plenty of other insurance companies that actually value their customers.

Strengths:
None.

Weaknesses:
Horrible customer service. Long wait times on the phone.

Similar Products Used:
State Farm Insurance, and Allstate.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Price Paid:  $7800.00

Year / Model Reviewed:
1995 Ford Bronco

Summary:
http://libertymutualsucks.blogspot.com/

Strengths:
None

Weaknesses:
Low Ball claims

Similar Products Used:
Geico rules, save some cash and get what you pay for!

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
4.00 of 5, 4.00 votes

Price Paid:  $0.00

Summary:
Absolutely one of the worst in my opinion, even geico is easier to deal with and I am amazed by that. My corvette was hit while parked by someone with this insurance company. They do not have any employees in my town and will not accept the dealerships quote to fix the car without mailing prices and pictures to Phoenix for review. While they are deciding how much they will pay, they do not consider the car to be out of service and will not provide me with another car. Their insured mashes an unmanned car in a parking lot and they just say too bad it sill rolls. They have changed their story as to what shops are in my area and available to me and want me to drive 20 miles to go to their approved shop when the dealer that services my car is about 1.5 away. They are trying to make me go to their partner company 911 collision - I don't think so. Stay away from them if you can

Strengths:
Someone actually answered the phone - after getting through the intro bot

Weaknesses:
no local staff for claims
limited shops for providing estimates compounding above problem
Not willing to work with car dealerships as reliable estimate providers because they want the cheap fix - will cause intentional delays if you want your car fixed right