Liberty Mutual Insurance

Price Paid:  $0.00 from Liberty Mutual

Year / Model Reviewed:
2002 bmw

Strengths:
Very good at collecting money. Reasonably nice agents on the sales side

Weaknesses:
Very high rates
Lie
Could give a rip about longevity
No consideration for good credit score, clean driving record and no accidents.

Summary:
My wife and I have been with Liberty Mutual for over 20 years. We have shopped insurances over the years and knew paid a small premium but, felt this was a good company. They recently raised both my house and auto insurance premiums by close to $1500. This is without any claims in all those year with the execption of 2 craked windshields and an accident that was not our fault and the other company paid. What happened - well our zip code changed. same house, but new zip code. I called to discuss and they actually told me it would be a federal issue for them to change my rates back to where they were - WFT? So I shopped around and reduced my yearly premium by over $2K and I am in the same zip code. They really must be stupid to loose a cash cow like me.

Overall Rating
 2 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
3.40 of 5, 5.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2004 F150

Strengths:
low premium at the time

Weaknesses:
You can never talk to an intelligent, mechanically inclined rep. And never the same person twice.

Summary:
refused to finish up repairs on my vehicle after instructing me to take it in and getting the work done. Seems that their low ball estimate was truly as rediculous as it seemed. Out of thier way not to put details on paper so phone conversations were contrewed and misrepresented on several occassions. Flat out lied to on two occassions

Similar Products Used:
state farm
all state
nationwide

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
4.00 of 5, 10.00 votes

Price Paid:  $8500.00 from miai

Year / Model Reviewed:
2003 Toyota Camry

Strengths:
They don't have any strengths other than to take your money.

Weaknesses:
Poor customer service, and lack of commitment

Summary:
I have paid them religiously for years and they failed to come through for me and repair my car when I had my accident. They just think that because I have too much miles on the car, it is totalled so thanks to them, I have car payments. The customer service was poor and one individual was very condecending. I am switching to Geico

Similar Products Used:
Prudential

Price Paid:  $5000.00

Year / Model Reviewed:
1996 Chevy S-10

Strengths:
paid the damages without a fight

Weaknesses:
kind of expensive rates

Summary:
My wife hit a lady in the tail end going to work one morning. It totaled our S-10, but the liability coverage was paid out within 3 weeks of the accident and life went back to normal.

Similar Products Used:
state farm

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
4.33 of 5, 6.00 votes

Price Paid:  $285.00

Strengths:
None.

Weaknesses:
Horrible customer service. Long wait times on the phone.

Summary:
I have had all of my vehicles insured through Liberty Mutual for the past 8 years. During my 8 years of coverage I have never been involved in an accident, or had any tickets. I've paid thousands of dollars in premiums and never filed a claim. My payments were withdrawn from my bank account each month, so no payments were ever late. So how does this company repay me for being their client? They RAISED my rates! When I called to question why my rates were raised, I was told that everyones rates were raised across the board. Customer service agents and supervisors belittled me and treated me like a "dumb consumer" and talked down to me as they tried to spin there way out of why my rates were now higher. I switched to their competitor and am saving over $150 a month! My advice is to always shop around. It appears that since the big CEOs and the company are getting sued they are passing their bad investment practices and fraudelent behavior onto their customers. Don't bail out bad CEO's! In a free market system there are plenty of other insurance companies that actually value their customers.

Similar Products Used:
State Farm Insurance, and Allstate.