Liberty Mutual Insurance

Price Paid:  $0.00

Year / Model Reviewed:
2005 Toyota Camry

Strengths:
They have friendly and licensed service professionals, reasonably priced and great over all service

Summary:
The representative was helpful and knowledgeable. Most importantly, they educated me on how the policy works.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $0.00

Strengths:
None

Weaknesses:
Dishonest. Untrustworthy. Alters your information without consulting you to increase your premium. I had 4 people on my auto policy with Mutual Liberty, then removed my daughter because she grew up and bought her own car. When she was in my policy as a minor driver her portion was roughly 750. Won't expect the premium drop by roughly that amount after she is removed? Nope. Mutual Liberty reduced my premium by a mere 40 dollars per year. When I called them, they said well, since your daughter left, your son’s good student discount was no longer applied (what does my daughter’s being in policy or not have anything to do with my son?????). Then they started asking a bunch of questions such as how much do you drive, does your vehicle have ABS, etc etc as if I was getting a new quote. Finally they did reduce my premium by an amount similar (although still a couple of hundred dollars less) than what I expected. When I asked them why after this conversation my premium went down, they said well that has to do with a lot of factors such as you being a good driver, low daily mileage, your son being a resident student,etc. FUNNY! All those information was already in my account, and my former premium was based on that. Suddenly because my daughter left information about myself, my wife and my son all changed???? That is, it does not change unless someone altered it without talking to me! Want to find dishonest people? Go to Mutual Liberty. It’s very easy to find a bunch there!

Summary:
They altered my account information without talking to me to increase my premium. They cheated.

Price Paid:  $0.00 from Liberty Mutual

Year / Model Reviewed:
2002 bmw

Strengths:
Very good at collecting money. Reasonably nice agents on the sales side

Weaknesses:
Very high rates
Lie
Could give a rip about longevity
No consideration for good credit score, clean driving record and no accidents.

Summary:
My wife and I have been with Liberty Mutual for over 20 years. We have shopped insurances over the years and knew paid a small premium but, felt this was a good company. They recently raised both my house and auto insurance premiums by close to $1500. This is without any claims in all those year with the execption of 2 craked windshields and an accident that was not our fault and the other company paid. What happened - well our zip code changed. same house, but new zip code. I called to discuss and they actually told me it would be a federal issue for them to change my rates back to where they were - WFT? So I shopped around and reduced my yearly premium by over $2K and I am in the same zip code. They really must be stupid to loose a cash cow like me.

Overall Rating
 2 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
3.67 of 5, 6.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2004 F150

Strengths:
low premium at the time

Weaknesses:
You can never talk to an intelligent, mechanically inclined rep. And never the same person twice.

Summary:
refused to finish up repairs on my vehicle after instructing me to take it in and getting the work done. Seems that their low ball estimate was truly as rediculous as it seemed. Out of thier way not to put details on paper so phone conversations were contrewed and misrepresented on several occassions. Flat out lied to on two occassions

Similar Products Used:
state farm
all state
nationwide

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
4.17 of 5, 12.00 votes

Price Paid:  $8500.00 from miai

Year / Model Reviewed:
2003 Toyota Camry

Strengths:
They don't have any strengths other than to take your money.

Weaknesses:
Poor customer service, and lack of commitment

Summary:
I have paid them religiously for years and they failed to come through for me and repair my car when I had my accident. They just think that because I have too much miles on the car, it is totalled so thanks to them, I have car payments. The customer service was poor and one individual was very condecending. I am switching to Geico

Similar Products Used:
Prudential