Review 5 of 65|
from Liberty Mutual in Th
Year / Model Reviewed:
They have no strengths. I have been with Liberty mutual Insurance for almost three years. I even referred 8 family and freinds. I hit the HOV wall on Jan 17th 2011. I called and got my vechicle in one of there life time warannty collison centers service king there in spring tx.. Well they partly fixed my car.. I have over spray on my hood and my scrates still on my lower driver bumber. I also have a light bulb missing from one of the new lights they put in. An employee at oreilys figured that one out. I have touch up paint on my door crack that does not atch my car.. Liberty mutual says that is fine and my steering wheel being 85 degrees off and pulling to the right.. Lets just say it did not just need an alignment. I ttok back the car two more times to the service king for liberty mutual.. The last time Mark Atkins an appraiser said oh I will fix your car you should not be driving that car. We need to get it back in the shop. We need to fix it the way it was before the accident. Well come monday 02/28/2010 Mark Atkins from liberty mutual says they are not going to fix it because that is regular wear and tear... WTF. I am so mad.. What idiot would take it back a second time for the same diagnoses that was given the prior week... Liberty Mutual does not car about its cutomers and either does Service King. They are in bed together like a mob... Making money that should not even been made..
Everything. Customer service, lieing, cheating and stealing. They do not car about you at all...
Rating less than worst.. I give them a double zero.
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I will be changing insurance companies and they can go out of business if all I care....