Rating Reviewed by: Edward RZadeh(Unregistered User)
Review Date March 20, 2013
Overall Rating 1 of 5
Value Rating 1 of 5
Used product for More than 1 year
Visitors rate this review 5.00 of 5,
Review 1 of 65
Weaknesses: Everything. Customer service, lieing, cheating and stealing...
Summary: I paid five years to this thieves without accident. After five years I noticed I was overpaid for all five years. In last six months they overcharged me extra thirty dollars a month more than my premium and whenever I called their rude employees, heard the same non-sensible talks. When I cancelled it, after three months I received a $44 bill from a collection company!!!!! Instead of receiving a letter from this trash company, I received a letter from collection company! Just bunch of thieves
Rating Reviewed by: Don Stoutenger(Unregistered User)
Review Date May 2, 2012
Overall Rating 1 of 5
Value Rating 1 of 5
Used product for Less than 1 month
Visitors rate this review 4.92 of 5,
Review 2 of 65
Summary: My wife and I called in for a quote on two cars. We had contacted several other insurance companies and got fairly quick and easy quotes. When we inquired with this company, they started asking stupid questions, like does your 2006 and 2008 have airbags? ALL 2006 & 2008 cars have airbags. Then they wanted the VIN #'s and our Social Security numbers. NO OTHER company asked us for these things. I was told that unless we give them this information, we could not do business with them. I believed they were a scam and called back and asked for a manager. He supported the need to know all of this information that no other company had asked. Obviously, we will not do business with these people who cannot give a quote using basic information.
Summary: Been with the company for over 10 yrs, finally had to make a claim on accident and they decided not to follow up with me. I call back up and found out that they had denied my claim due to the lack of cooperation. This is absolutely crazy. They send it to collectioin made me pay 2800 because they said soo and told me there is nothing they can do about it...
STAY AWAY....MOST THE POSITIVE REVIEWS ARE DONE BY THEM..... if you wanna pay and not get covered them get liberty and throw your money away
Summary: What an unfair low down liar of a company...I will do my best (which is very good) to let people know about what a cruddy car insurance co Liberty is! When you have insurance and hit someone, your car insurance should pay for the accident your insurance should pay for the damage you caused because that is exactly what you "buy" car insurance for.
Strengths: They have no strengths. I have been with Liberty mutual Insurance for almost three years. I even referred 8 family and freinds. I hit the HOV wall on Jan 17th 2011. I called and got my vechicle in one of there life time warannty collison centers service king there in spring tx.. Well they partly fixed my car.. I have over spray on my hood and my scrates still on my lower driver bumber. I also have a light bulb missing from one of the new lights they put in. An employee at oreilys figured that one out. I have touch up paint on my door crack that does not atch my car.. Liberty mutual says that is fine and my steering wheel being 85 degrees off and pulling to the right.. Lets just say it did not just need an alignment. I ttok back the car two more times to the service king for liberty mutual.. The last time Mark Atkins an appraiser said oh I will fix your car you should not be driving that car. We need to get it back in the shop. We need to fix it the way it was before the accident. Well come monday 02/28/2010 Mark Atkins from liberty mutual says they are not going to fix it because that is regular wear and tear... WTF. I am so mad.. What idiot would take it back a second time for the same diagnoses that was given the prior week... Liberty Mutual does not car about its cutomers and either does Service King. They are in bed together like a mob... Making money that should not even been made..
Weaknesses: Everything. Customer service, lieing, cheating and stealing. They do not car about you at all...
Summary: Rating less than worst.. I give them a double zero.
Similar Products Used: I will be changing insurance companies and they can go out of business if all I care....