Mercury Group Insurance

Price Paid:  $16000.00 from University Federal C

Year / Model Reviewed:
2005 Nissan Murano SE

Summary:
Mercury Insurance Company is a bad company to deal with and more of a scam. They do not want to honor any repairs covered on the warranty and if they do, they do not want to pay for all the charges that are included in the repairs. I took my vehicle to the repair facility and they indicated that I had a leak in my oil pan, I needed my brakes worked on and some other stuff that was wrong with the vehicle. I presented the repair notice to the facility and requested them to contact the warranty company and see what they will cover. The company declined every other repair except for the oil pan leak. The repair facility then in turn got in touch with me and informed me what the warranty company had agreed to. I then informed them it's okay and they can go ahead and fix only what the warranty company will cover.
The repair facility gave me a call a couple of hours later and informed me that the job was done and that we could go ahead and pick up the vehicle. When I got to the shop, they said that I had to pay all the charges and will be refunded by the warranty company. I was skeptical from the get go and did not want to risk paying, and not getting my money back. Furthermore, on the repair notice I presented to the repair facility, the company indicates that they deal with the repair facility directly, and not through customer to the repair facility. In the company's contract info, they specify that the only cost that the customer is responsible for is the $50 deductible with any authorized repairs.
I then called the warranty company and informed them of the charges presented to me by the repair facility. They proceeded to ask me to request the repair facility to call them and request the payment from the warranty company (so much for the company dealing directly with the repair facility). The repair facility got in contact with them and the warranty co only remitted partial payment of the work order, stating that they will not cover the extra charges entailed in the work order to fix the oil pan. At the end I had to pay the $50 deductible and some extra charges that the co. did not cover, charges for work performed to fix the oil pan.
After I payed the extra amount, I then proceeded to contact the warranty co, to see if we had some kind of misunderstanding to what is covered and what is not. I then got on the phone with a guy named Andrew, who was very rude and made me feel like I was insured by a fake company. He indicated the company does not cover for shop charges incurred while fixing the oil pan, and also they will not cover for the oil that was changed. I then called the repair facility and asked them why they did an oil change when it was not approved by the company. The repair facility informed me that with Firestone's company policy, when changing out the oil pan, they cannot put back the oil that was there prior to draining. They informed me, for them to be able to work on the oil pan, they have to drain the oil. That is extra work entailed in fixing the oil pan that they declined to cover. When I tried to reason out with the company, informing them that I just did an oil change literally less than a week to this date the guy (Andrew) got so rude with me telling me he does not care, and stated that what was approved is all they are paying for, and anything else, I have to pick it up with the repair facility.( so much for feeling covered.) He then proceeded to put me on speaker phone where his co-workers inclusive were all just laughing on the phone. I then requested to speak to his supervisor and he put me on hold then hung up. This is one of the worst companies I have ever dealt with, they do not care about the customer, all the think about is getting your money and not keeping their part of the contract. It's very discouraging that they are a bad reflection to one of the best banks that my wife and I have ever dealt with( University Federal Credit Union.) If you can, please be very careful when dealing with Mercury Insurance Group P.O Box 7828866 Oklahoma City, OK 73172 -8866. I would advise anyone that is looking to purchase their contract to run while they can. I would recommend UFCU to anyone who is looking for a vehicle or home loan anytime, they put the customer first and establish a good relationship. Again, be very aware of the Mercury insurance group.

Strengths:
None noted.

Weaknesses:
Disturbing customer service

Similar Products Used:
Switching to US fidelis

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
1 to 3 months

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $10000.00

Year / Model Reviewed:
2005 toyota tundra

Summary:
THEY SUCK!!!! rear axle seals went bad and let water in. Rear needed new bearings, they declinde becouse they donot cover contamination, even though it was caused by a covered item. Their people are rude and their sole purpose is to find any, and I mean ANY reason not to pay!! US Fedelis is the way to go!!! FUC YOU MERCURY!!!!!!!!!!!!!!!

Strengths:
0

Weaknesses:
All

Price Paid:  $4700.00 from dccu

Year / Model Reviewed:
2001 jaguar xjr

Summary:
I have had a warning light that shows ABS and traction control inop, took to Jaguar dealer, due to cost of repair they sent an adjuster out to look at car, because the light was not on at that time they denied claim. The dealership ran a diagnostic test on it that shows the system to be inop. Mercury Insurance is making me take my superchared sports car to drive with no ABS because they said they can't see the light on. Once it showed it was erased at dealership. I feel that they are sending me out to drive a car that is not safe.

Strengths:
NONE

Weaknesses:
Wont cover claims

Overall Rating
 2 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Price Paid:  $1200.00 from Right Choice Credit

Year / Model Reviewed:
2007 F-250

Summary:
I purchased a Mercury Extended Warranty Policy, (100,000 miles) from the Credit Union that financed my truck. Mercury Warranty cancelled my policy on the first claim at 40,000 miles. The A/C stopped working, problem with the compressor. The truck is a four wheel drive; I added a level kit on the truck, 2 1/2 inches with 3" taller tire. The inspector that came to the Ford Dealer to inspect the compressor cancelled my policy before even looking at the problem. His reason is because of the tires. No one at Mercury notified me that they had cancelled the policy. The dealer where the repair is to be done notified me after the truck sat there for three day’s. The dealer wanting to know if they should proceed with the repair. This is when I found out my policy was cancelled. The repair cost me $1,274.57. My suggestion is, Stick with the manufacturer extended warranty! These folks are a joke! Here's the real kicker, you can't even get your money back! Your premium is sent back to the financial institution and paid against the principle balance. You’re stuck with the bill! Think twice before dealing with this Company!

Strengths:
Can't realy think of one. Bad experance
with frist claim.

Weaknesses:
No customer service at all! No one will awnser the phone. waited 30 minutes to speak to a person.

Similar Products Used:
Toyota Extend Warranty Excellent product. Ford Warranty Excellent.

Price Paid:  $0.00

Year / Model Reviewed:
2002 Murcury Insurance

Summary:
Mercury Ins. may have lower prices,but service is very bad by 'customer service'. They don't have a national center for service like other companys do. When you buy a car on the weekend especially a long holiday weekend you cannot get it insured because the local agent is the only one who can change it. THEY DON'T ANSWER THE PHONE ON WEEKENDS, SO FORGET ABOUT GETTING IT COVERED UNTIL BUSINESS DAY! My new car has to sit in the garage until Wednesday bacause of lack of service. My NEW company, AAA ins. does have a national center that can add a car to your policy on the weekend.