Mercury Group Insurance

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Description:
Mercury General (NYSE-MCY) is one of the fastest growing major automobile insurers in the nation, and is the leading independent agency writer of automobile insurance in California, accounting for over 5% of the largest automobile insurance market in the nation. It is ranked as the seventh largest (sixth largest based on fourth quarter written premiums) among all insurers in California, both direct writers and agency companies.

 
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++ Rating
Reviewed by:
John


Review Date
April 24, 2012

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 59.00 votes

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Review 1 of 60

Price Paid:  $0.00

Year / Model Reviewed:
2007 Nissan Altima

Strengths:
None

Weaknesses:
Everything

Summary:
I was the victim of a rear-end accident that involved a total of 4 vehicles. I had two passengers with me in the car pool lane on the 605 North freeway. The car pool lane was at a complete stop, I was the third vehicle and a fourth vehicle rear-ended me from behind at full speed, which pushed my vehicle #3 into vehicle #2 and pushed them into vehicle #1. This led to my vehicle being considered totaled. Both I and driver of vehicle #4 had Mercury Insurance. Mercury decided to put both of us at fault to benefit from the raised premiums. They concluded that I was 50% at fault because the rear-end damage of vehicle #2 was high, but did not provide details to the damage cost. They did not make their decision based on all documentation/recorded conversations stating that vehicle #4 was at fault for 100% of the accident as well as the driver of vehicle #4 admitting after the accident that it was his fault and that he was not paying attention. Mercury did not attempt to further investigate the issue at my request, by checking the Engine Control Unit of my vehicle that can indicate that I was at a complete stop until vehicle #4 rear-ended me and created the chain reaction. I then decided to cancel with Mercury for their false allegations, just so that they can not benefit from these false claims. After I cancelled, it delayed the arbitration decision because they realized that they will not benefit from me if they put me at fault. This took 1 year for false claims to be determined.



++ Rating
Reviewed by:
shasta



Review Date
January 16, 2012

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
3 Months to 1 year

Visitors rate this review
5.00 of 5, 71.00 votes

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Review 2 of 60

Price Paid:  $1700.00 from GTE FCU

Year / Model Reviewed:
2006 Scion XB

Strengths:
Ripping you off and taking your money

Weaknesses:
being a loyal company

Summary:
Lets start off by saying this. If you are going to buy an extended warranty go buy one from a dealership that makes your car. Because Mercury sucks. I really thought this was a good company until i put in my first claim. How stupid i am, i was telling everybody how good this company was because my credit union offered them as an extended warranty service in addition to my car i was purchasing. Well my credit union is awesome so i thought "Ok, this Mercury insurance group must be good since my credit union cant do no wrong cause they have treated me so good for 16 years and their offering it" WRONG! So i put my claim in for my window motor not working. Well the mechanic called them up and they wanted to send out an inspector to look at the window motor. So he comes out and sees that it isn't working and takes all his pictures and everything. Then he goes over to the motor and starts to beat on it. Well he did get it to start working again but you can tell the motor is struggling to go up and down. So he does his report and tells them that he hit it and it now works fine. Obviously theirs something wrong with the motor and should be fixed. So of course they said they wont fix it. And i said "Why not, what if it happens again? are you gonna send Mr dumb arse out to pound on my motor to get it to work again?" But he said they would fix it if it happens again. So that means i have to waste all this time again to get it fixed when it should have been fixed the first time. But its OK, i had the insurance for about 3 or 4 months and cancelled it and got back $1580 out of $1700. So if you just bought this insurance warranty cancel it before its to late and hit the ground running and get far away. Mercury Insurance Group is not a good warranty company, their more like a charity group. They take your money and you don't get anything back for it.



++ Rating
Reviewed by:
Val


Review Date
April 29, 2011

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 88.00 votes

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Review 3 of 60

Price Paid:  $0.00

Strengths:
Ha

Weaknesses:
Everything about them..... their favorite color, their friends, their children, their hair..... these people just suck

Summary:
I do not know why they pay the people that "work" at Mercury Insurance. The adjustors are VERY rude (Jacqueesha/Janeshia/Jalecia/whatever Mills and Antionette Broome- I know you're not really French LOL!) and they never bother to call you back, even after leaving multiple messages with multiple people. I guess they think that they can ignore people with claims and just hope they go away and don't have to pay for something that the idiot they insure ruined. I happen to like my speedy little European car and I didn't appreciate having to wait two weeks just for Mercury to accept liability for a 4 (yes, 4) car pile-up that some stupid woman caused. I had to provide my body shop with the police report just to get Mercury to accept liability, otherwise they wouldn't have. Also, the supervisor (Sherri Welch), yeah, she leaves work at 3:45 in the afternoon. These people do not live in the real world and they have a hard time relating to those of us who do.

I would never purchase Mercury Insurance myself and I will do my best to discourage anyone I know from doing so. Also, if you get into an accident where someone has Mercury, be prepared to want to rip your hair out.



++ Rating
Reviewed by:
gerald shields



Review Date
October 10, 2010

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
4.95 of 5, 79.00 votes

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Review 4 of 60

Price Paid:  $39999.00 from PRIVATE

Year / Model Reviewed:
1999 SUSIKI

Strengths:
ABSOLUTELY NO GOOD AT ALL

Weaknesses:
absolutely no good. all i needed was a document to show i was insured with no lapse in coverage during december 2009, but they refused, they simply want me to lose my car and HAVE A LONG DRAWN OUT FIGHT. to get my falsely suspended LICENSE. THEY ADDED THINGS LIKE THIS LETTER DOES NOT TAKE INTO CONSIDERATION ANY LICENSE INSURANCE LAPSE FOR LESS THEN 30 DAYS. THREE TIMES BEFORE THEY GOT IT RIGHT. NOW I MAY HAVE TO FIIGHT AND SUE THEM AS WEDLL FOR NOT PROVIDING ME WITH THE SIMPLY DOCUUMENT.

Summary:
MERCURY IS THE LOWEST OF THE LOW PEOPLE WHO LACK THE INTELIGENCE TO UNDERSTAND ENGLISH. THEY WILL WORK AGAINST YOUU AND SHOULD NOT BE IN BUSINESS. 818-243-3772. I WANT TO JOIN ANY CLASS ACTION SUITES AGAIN MERCURY E MAIL HERRY_SHIELDS. i WANT OTHERS TO KNOW THESE PEOPLE ARE AS STUPID AS A TURN-UP

Similar Products Used:
I WAS A MERCURY INSURED FOR YEARS, NOW I WILL NOT USE MEWRCURY, IF MY DRIVERS LICENSED CAN GET CLEARED I CERTAINLY WILL NOT RENEW. IF I HHAVE TO RENEW IT WAS BE FOR THE SMALLEST PAYMENT UNTIL II FINED A REAL INSURANCE COMPANY THAT WILL NOT ROB YOU OF YOUR ONLY CHANNCE TO GET A PROBLEM RESOLVED.



++ Rating
Reviewed by:
mhenson254



Review Date
October 9, 2009

Overall Rating
 5 of 5

Value Rating
 4 of 5

Used product for
More than 1 year

Visitors rate this review
4.84 of 5, 96.00 votes

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Review 5 of 60

Price Paid:  $0.00

Strengths:
very thorough which makes dealing with them
seem a little tough but would recommend them in a second.

always friendly
pay promptly cc over fax.

Weaknesses:
have found none so far

Summary:
i own a garage and don't care for most warranty companies. but i have been dealing with this company for about three years now and they have only denied one claim and that was because oil pump screen was sludged up on a turbo audi and customer couldn't supply oil change receipts. the warranty company told me even if they could provide receipts where they bought the oil and filters that would be ok but they couldn't. they refused to pay saturn dealer in qwinnett county ga prices because they said they were to high-called saturn in greenville s.c. same thing-saturn in conyers had the prices mercury said should have been correct and then they ok'd the claim-found out other two dealers marking prices above list and warranty company knew what list was or should have been. they have always ok'd new dealer parts as long as i have part number-price matches and i warranty my repairs for at least a year. never have i had a problem and as i say i don't like warranty companies except this one has always been on the up and up.



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