Summary: Don't be fooled by Nationwide's slogan. They appear to only pay what the law will force them to pay. Example: Their policyholder started a fire by backing into landscaping. The fire damaged four cars. They only paid for damage to one car. Nationwide stated.."Our responsibility is to reimburse those claims for which our insured is legally responsible". Not only didn't they pay for the other cars that were damaged, they subjected their policyholder to a lawsuit because Nationwide wouldn't pay $3100 for damages. Their policyholder had to take off from work to show up in court. On their side? No way!
Worst of all, dishonesty doesn't seem to be beyond them. They provided the Dept. of Insurance with misrepresentations. For example, Nationwide stated "there is no evidence to support that the vehicle was parked in such a way where the exhaust was touching, buried, or had any contact with the landscaping or pine straw." However, the official fire report state that the fire was started by their policyholder's muffler in pine straw. I was able to talk with the investigating fireman who stated the muffler was "buried in the pine straw". Nationwide conveniently, said they were unable to contact the fireman when it only took me two phone calls! The policyholder's car owner's manual even stated not to park over flammable material which indicates negligence.
Choosing an insurance company based on cost is important. But choosing an insurance company that is responsible and will be on your side is even more important. Avoid companies that have a track record of bad faith. One helpful web site that lists the good and bad companies is the following...
Summary: My father is a 86 year old WWII soldier who saw Normandy Beach at D-Day. He retired as school bus driver with no automotive accidents in over twenty years. I help him with his bills since his wife died last year. Nationwide Insurance in Moorefield WV decided to increase his rate by 19%. I spoke with then and was told that there was an accross-the-board increase, and he was an 86 old man. This is the reason for his high cost of insurance today. This company is not "on your side". They are in your wallet.
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Weaknesses: Every aspect of their business including each employee my fiancee and I directly dealt with.
Summary: I would like to start off by saying that I have never taken the time to write a dissatisfactory letter until I had to deal with Nationwide Insurance for a claim which has forced me to express my discontent for a few claims employees, one particular “Field Investigator”, and their overall poor business practices.
For a brief summary, my fiancée backed into my car pulling out of the garage, while I was in the house. He immediately called his insurance company, Nationwide, to file a claim. A few days after my car was in the shop, I got a call from a “Field Investigator” name who began questioning me about the incident. My fiancee’s agent told him it was typical protocol and not to worry too much about it. The following reasons are the ludicrous excuses as to why they decided to deny the claim.
1) The damage does match on the cars since you’re on a flat driveway (WHICH WE”RE NOT),
2) That my insurance policy had lapsed through Travelers Insurance so I was trying to file under his insurance,” (WHICH IT HASN”T),
3) That my statement about the incident didn’t match exactly to his (I WASN’T EVEN THERE!!!)
I would also like to mention that the manger of the dealership where my fiancée’s car is being fixed stated, “There’s a 4 foot long transfer of paint on your car, Nationwide has no idea what they’re talking about.”
A regional director of Nationwide even told my fiancée that he would rather settle out of court with Travelers than pay our claim, clearly believing that we would not pursue this any futher…
I’ve never been more angry and insulted and truly disappointed with a companys’ unethical practices. For the individuals of Nationwide that denied this legitimate claim, knowing that they would not be able to look at me face to face and honestly tell me that they think I am a liar, I hope their families know how corrupt Nationwide really is, and how these individuals are rewarded for finding ways not to indemnify their policy holders for incidents which they have rightfully assumed the risk. Nationwide has gladly taken premium payment from my fiancée every month and should therefore be responsible for the damage. They claim that I claimed a fraudulent claim, but isn’t it fraud to not provide the service for which you are paid?
For me, it’s not the extra money I would have to pay to have my car fixed, or the fact that I had to file a claim under my insurance. It’s the principal of the matter and it is honestly saddening that these individuals, and company as a whole, would run a corrupt business to get or keep a few extra dollars. Well, I would like Nationwide Insurance to know that I will proactively recruit their policyholders and prevent anyone I associate with from having a policy with them. So, was the denial of a $1,500 claim worth it for the tens of thousands of dollars of premium I will directly be responsible for preventing and taking from your company???
FYI…Nationwide is NOT on your side…
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Rating Reviewed by: Lisa Clark(Unregistered User)
Review Date October 2, 2009
Overall Rating 1 of 5
Value Rating 1 of 5
Used product for 3 Months to 1 year
Visitors rate this review 3.00 of 5,
2.00 votes
Review 4 of 64
Price Paid:
$0.00
Summary: Nationwide Insurance Company curruption is pervasive. I am contending with Victoria Insurance - Nationwide, regarding an auto injury sustained by a driver who was insured through Victoria - Nationwide. I am researching options of a Class Action A Lawsuit against Victoria - Nationwide Insurance. If there are others who have been injured by a driver covered by Victoria and/or Nationwide Auto Insurance; and if interested in filing a Class Action A Lawsuit, please email: 0897clark@gmail.com. I have already discussed with several Attorneys. (Incidently, their claims reps are unknowledgeable of their own companywide liability - it is usually pre-emptive when claims and insurance reps are incompetent under a currupt organization)
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Rating Reviewed by: Jake(Unregistered User)
Review Date September 17, 2009
Overall Rating 2 of 5
Value Rating 1 of 5
Used product for 3 Months to 1 year
Review 5 of 64
Price Paid:
$38000.00
from Cleveland
Year / Model Reviewed: 2008 BMW
Strengths: see above
Weaknesses: see above
Summary: Nationwide Auto Insurance
There is no end to the list of flaws in my interactions with Nationwide - listed below...
1. Incompetent phone representatives - On my recent renters insurance policy I had to make 5 phone calls and 3 changes to my policy because the sales reps did not know the products they were selling. I was given false information about earthquake coverage and how the deductible worked. I was also given false information on whether my goods were covered at actual cash value or replacement value. I felt like I was talking to a bunch of idiots. There were frequent pauses to check in manuals or with supervisors..and they still got it wrong!!
2. Poor correspondence:
The template of the letters from Nationwide are pathetic. They are very hard to follow, use language and terms that are unfamiliar and lead you around in circles. I spoke to a representative about this 1 year ago who informed me that this would change but it never did. I still dread receiveing mail from Nationwide because it takes me a few minutes to sift through the useless information first.
3. Language and terms in policy - not user or lay person friendly. Its almost as if it is made this way to keep the policy vague and unintelligble and therefore less accountable.
If I had the time right now i would switch to another comapny - I'd be willing to pay more for better customer service. Unfortunately I dont think that many others out there are any better.
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