Progressive Insurance offers you instant auto insurance quotes, including the rates from as many as
Progressive Insurance offers you instant auto insurance quotes, including the rates from as many as 3 of our leading competitors. In most states you will have the opportunity to buy your policy online.
Summary: Very bad customer service! As a new customer I want to get a QUOTE but I was transfer to 2 people , Very rude and sloppy
If you do want give your SS they make it even harder. If you do not want make a decision right away they transfer you to a different agent!
Strengths: None
Weaknesses: Bad customer service, Rude
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Rating Reviewed by: K.P.(Unregistered User)
Review Date October 19, 2009
Overall Rating 1 of 5
Value Rating 1 of 5
Used product for Less than 1 month
Visitors rate this review 3.00 of 5,
2.00 votes
Review 2 of 144
Price Paid:
$0.00
Year / Model Reviewed: 2005 Honda Civic
Summary: Extremely displeased with their "customer service". I was in an accident with someone that was insured with Progressive. The party admitted fault to my own insurance company, yet when trying to deal with the local agent, I was told that they couldn't get in contact with their insured, they had not reviewed the damage to her car, etc. My husband called to get a status update after a week of no answer, only to get a call 2 days later telling us that Progressive deemed the accident totally my fault, and they would not be responsible for any of my damages. Their estimate was extremely low, based on the amount of damage I have on my car (we had two other quotes, and the progressive agent did not even make note of most of the damage). The agent who started off nice, ended up becoming hard and rude. I was told if I was unhappy to deal with my own insurance company. I feel very upset and violated by this company. I do not enjoy being lied to.
My advice, stay as far away from Progressive as you can.
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Summary: I changed my deductible from 2500 to 500 4/29/09. My accident occurred 5/1/09, and it totaled my vehicle. Three months later, I am being told they will apply the 2500 deductible because they think it happened 4/28/09, with no evidence to back it up. I can prove they are wrong, and am suing not only for the deductible difference, but for mental distress due to the disrespectful treatment by Progressive's agents. I suspect my agent did not like women, because he treated me and my witness very rudely, arguing loudly, accusing me of trying to screw the insurance company, not calling for weeks at a time, and telling me he had the right not to keep me informed of the status the claim against the vehicle I own.
Strengths: Cheap--But you get what you pay for.
Weaknesses: No coverage when you need it. Multiple horror stories everywhere you turn on how Progressive failed to hold up their end of the contract.
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Summary: THIS IS THE WORST INSURANCE COMPANY YOU COULD EVER HAVE!! DON'T BUY!!! You think at first that is a great deal, funny commercials, and nice customer service at the time of purchase. Although, the truck was almost stolen, they stole the $2K tv touch screen tv and riped up the dash and wiring. The truck was purchase brand new and was well cared for. It is in their contracts that they can replace things with used parts. USED PARTS??? They want to find a used flat screen and splice (tie old wiring with new wiring) to fix the wires.... exuse me if i have receipts with proof of purchase isn't this covered to buy or replace brand new, as when purchased? Not to mention thier claims dept SUCKS and the have poor response time. DON'T BUY! DON'T BUY! If you do buy READ everything!
Strengths: Competitive rate, not worth it though.
Weaknesses: EVERYTHING
Similar Products Used: AAA, Murcury Insurance, State Farm- Far better choices!
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Summary: We have Progressive insurance and have had it for a couple of years. One of our cars got totaled by a valet driver who was driving another vehicle and ran a stop sign. The valets insurance company was taking long to pay our car off so Progressive went ahead and paid our car off and is fighting them to get reimbursed. My accident was not counted against me, my insurance rates did not go up. I have been completely satisfied on how Progressive handled my accident. I could check online for all of the progress, including their reports on the damage to my vehicle and gave me a direct contact to my rep. This is by far the best insurance company I have dealt with. The Rep was always curtious and really helpful.
Strengths: It made the process so smoothly and I didn't have to do a thing!!!
Weaknesses: none!
Similar Products Used: Esurance, Geico
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