Review 5 of 178|
from Pete Dietz State Far
Year / Model Reviewed:
2001 Grand Prix
My family has used this agent and company for many, many years.
They are very vague about all of their insurance packages. They are a reliable company as long as nothing happens.
I pay for free towing for a few different reasons, being I am a single female living in the southeast Houston area. Now, when I think of free towing, I am under the impression that if for any reason I should have to have my vehicle towed it will be taken care of by State Farm.....because I pay for it with my policy. WRONG I had to have my car towed due to a blown head gasket and manifold intake gasket. I called
State Farm and they sent a tow truck, and told me they would reimburse me. INCONVENIENT. But whatever. I called my agent to find out the proper protocol to get reimbursed for the wrecker. I was told they would only pay for up to $80 on towing....WTF...why would they send a wrecker that they weren't going to pay for? I pay for free towing. I did the right thing and called them and they dispatched a wrecker. I paid said wrecker $160 cash and now they don't want to reimburse me for the service I pay for. LIARS. I will be changing insurance companies as soon as I can. 'nuff said.