USAA Insurance

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Insurance MSRP: $
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Description:
USAA is a worldwide insurance and diversified financial services family of companies with roots in serving the military community.

 
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++ Rating
Reviewed by:
Sammi Hardy


Review Date
January 10, 2012

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 175.00 votes

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Review 1 of 246

Price Paid:  $0.00 from USAA

Strengths:
None

Weaknesses:
Too numerous to list

Summary:
Negative customer attitudes originate at the CEO level and trickle down. That is obviously the problem at USAA. Our auto policy with USAA became effective 12/21/2011. It is now 1/10/2012 and three (3) monthly premiums have been deducted from our checking account. During our numerous calls to USAA we have been repeatedly told that we are wrong. They claim to be deducting nothing from our account. Interestly enough they cannot even agree what the monthly premium is or should be. In attempting to contact the corporate leader I was asked if the call concerned an insurance or financial issue. When I said “yes” I was hung up on. I’m now contacting the State insurance commissioner and hoping my policy cancellation will end the continuing conversion of funds from my checking account. I'm truly amazed by the conduct of what is purported to be a legitimate corporation. Please protect yourself.



++ Rating
Reviewed by:
Andrew Vargo


Review Date
December 29, 2011

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
4.97 of 5, 158.00 votes

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Review 2 of 246

Price Paid:  $0.00

Year / Model Reviewed:
2004 Honda Civic

Summary:
I am a carrier of Geico but I was hit by a USAA insurance carrier. The accident happened on the 9th and fault was not determined until the 18th, that being the USAA carrier. I immediately got a rental car once fault was determine and kept it until I was able to get the car out of the shop which was the 28th. USAA paid for the car only from the 18th until the 23rd because repairs were completed on the 23rd. The way I see it they are making our pretty nicely here seeing as though they could have been paying from the 9th until the 23rd and I was only asking to pay from the 18th-28th. I asked to speak to a supervisor and after 4 voicemails I got a call back. After 25 minutes on the phone I WAS HUNG UP ON BY THE SUPERVISOR. I work in a call center envrionment and this is unheard of behavior. DO NOT DEAL WITH THIS COMPANY. If you are looking to get insurance with them LOOK ELSEWHERE.



++ Rating
Reviewed by:
Lana Haley


Review Date
July 2, 2011

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 180.00 votes

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Review 3 of 246

Price Paid:  $0.00

Strengths:
Competitive price.

Weaknesses:
Horrible and incompitent customer service.

Summary:
This company is horrible. I added a car to my insurance policy online, and somehow they have no record of that. The customer service representatives are not helpful. They do not take any responsibility for their own incompetence. I would never purchase insurance from this company. Even though it is cheap, it would be worthwhile to spend a bit more money so that you get insurance from a quality company.



++ Rating
Reviewed by:
Vanesssa Martin


Review Date
May 17, 2011

Overall Rating
 1 of 5

Value Rating
 2 of 5

Used product for
More than 1 year

Visitors rate this review
4.98 of 5, 168.00 votes

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Review 4 of 246

Price Paid:  $0.00

Strengths:
Low insurance cost

Weaknesses:
Incompetent people! You never get an honest answer and they do nothing to really help you!

Summary:
BEWARE! Go somewhere else...this is no the old USAA



++ Rating
Reviewed by:
MartyMouse



Review Date
February 6, 2011

Overall Rating
 2 of 5

Value Rating
 2 of 5

Used product for
More than 1 year

Visitors rate this review
4.93 of 5, 182.00 votes

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Review 5 of 246

Price Paid:  $0.00

Strengths:
Cost of insurance is low.

Weaknesses:
Poor support when you actually need them.

Summary:
When I had my 1st accident (girl ran a stop-sign and T-boned/totaled my car) I called to notify them and ask what I should do about damages, rental, etc. They said they couldn't help me until I got a police report (which took days). They did eventually pay for the rental car, but paid me less than blue-book value on my car, and made ME pay for the towing and storage of my car (which ate up much of the meager check they sent me!) By the time I was behind the wheel of a replacement car (a used compact model) I was way in the red.
My next accident (a girl backed out of her driveway into me while I was stopped at a light) caused about $500 in damages. She was completely at fault, but USAA wouldn't even take up my cause and fight the other insurance company for the money, nor pay me themselves, because the damages were less than my deductable.
I have since learned that many of their insured have had success suing USAA to honor their policies, but it's sad that a company that you faithfully pay for insurance every month will only pay out if you take them to court!
Bottom line: they are cheaper than most, but you get what you pay for.



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