Review 5 of 53|
from Rented in San Diego
Year / Model Reviewed:
2011 Dodge Caravan
Customer Service and "bait and switch" tactics.
If you are looking for the cheapest, FOX Rent A Car may well be the place, but do not expect any customer service and watch for the "bait and switch". We picked up our car in San Diego and there was minimal problems. The car we reserved was not available and we ended up with a larger model. The problem was with the disclosure about the gas at the rental counter, and what actually happened when the car was returned.
The agent advised us they would fill up the vehicle for $3.59 when we returned it, if we signed up for it. We agreed since we had seen the local stations at $3.74. HOWEVER, when we turned in the vehicle, what they ACTUALLY meant was: we will charge you for a full tank of gas at $3.59, regardless of how much is needed to fill the tank. We turned the vehicle in with 1/2 tank of gas, so this was no deal. The check-in agent was quick to tell us that he would take the previous agreement off and only charge us for the gas that was needed to fill the tank - - - -at $5.59 a gallon. Of course we had the option to take the vehicle and fill it up, but we failed to allow time to address the "bait and switch" tactics at the rental car company and could not take the chance on missing a flight.
A few days later, we received a survey request. We completed it and when asked if we wished to lodge a complaint, we did. No response. We contacted the FOX RAC customer service email and inquired about our complaint. They asked what it was about and when we replied.......you guessed it - no response. It has now been 3 weeks and we've had no response to our complaint. Totally unprofessional, especially since they refuse to even respond to my inquiries.
Similar Products Used:
Rent vehicles 30 - 40 days a year. Have never had a problem in over 20 years until this experience.