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Fox Rent A Car Car Rental Company

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Description:
Why pay more? Car rentals for leisure and corporate travelers at discount prices are our specialty. Fox offers car rental rates that are guaranteed to be the lowest among all major car rental companies. Whether renting an economy car, Hybrid or an SUV, experience the difference with Fox and enjoy big savings on your next trip.

Car rental customers have come to expect the highest standards of service from Fox, we consistently offer new and dependable vehicles with cheap car rental rates. Fast and friendly customer service is our highest priority. This is Fox's commitment to customer satisfaction.

 
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++ Rating
Reviewed by:
Joe


Review Date
November 13, 2013

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 4.00 votes

Rate this review?

Review 1 of 53

Price Paid:  $350.00

Weaknesses:
None, they are thieves and liars

Summary:
I rent from Fox online. The reservation showed that the liability was included in the cost of the car. When we got there, they told us that we had to buy more insurance or put a $100,000 deposit on the vehicle. No way to do that, so had to either buy or go someplace else. They had us over a barrel as we needed transportation. Ended up paying more there than we could have with another more reputable agency.



++ Rating
Reviewed by:
Louis Parent


Review Date
August 26, 2013

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 10.00 votes

Rate this review?

Review 2 of 53

Price Paid:  $0.00 from Phoenix

Year / Model Reviewed:
 Grand Caravan

Strengths:

Weaknesses:
True Rentalcars.com, we rented a well dented and scratched G Caravan (45293 miles) for 8 days in July from Fox rent a car in Phoenix. Feeling vibrations in the mountains between G Canyn & Phoenix, we reported it to Fox who could not provide a replacement minivan. So WE had to go to Firestone. Inspection showed 4 tires with a 0 thread depth and front and rear brakes worn out. Were told that there was immediate danger of blow out. Lost 5 hrs at the repair shop. Certainly a total absence of quality control and a dangerous lack of concern from Fox for the safety and satisfaction of their customers. Needless to say we were stressed for the rest of our 8 day vacation wondering what else could happen. No follow up from Fox event though we called custom service 5 days after the occurence. Told the story to the clerk at the airport upon check out who offered us to see the manager. But he refused and told the clerk to give us a rebate of two day rental (out of 8). Sent a complaint to Rentalcars.com who replied that they were not responsable for their suppliers and that we had to deal with Fox directlyy (is this what you call quality control?). TWrote a complaint to Fox but never heard from them.

Summary:
Wish there was a 0 star rating!



++ Rating
Reviewed by:
John Pickard


Review Date
June 25, 2013

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 9.00 votes

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Review 3 of 53

Price Paid:  $0.00 from Fox Rental Car

Summary:
I reserved a full size car from Fox Rental Car Orlando for 10 days for $227.21.When I pick up the car, I told the rental agent that I did not want any insurance coverage from Fox. I initialed the line she said that declined additional insurance. That line actually read “By initialing here I agree to purchase each of the above coverage and that I declined any other coverage I have been offered.” Four days later when my credit card was charged $549.68, I went back to Fox Rental Car Orlando and confronted them about the additional $189.90 Insurance charge. When I told the station manager, Dan Snow, that I told his agent at the time that I pick up the car I did not want any additional insurance and I wanted these charges removed, he refused to give me a full credit. There rental contract is very deceptive and it is way for Fox Rental Car to fleece their customers out of additional monies. Fox Rental Car Company uses unethical and deceptive business practices.



++ Rating
Reviewed by:
Nicole


Review Date
February 25, 2013

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 10.00 votes

Rate this review?

Review 4 of 53

Price Paid:  $0.00

Strengths:
Absolutely none!

Weaknesses:
I prepaid for a rental car in full in advance, and they overbooked and had no vehicle for me upon my arrival, and they did nothing to resolve the issue. I am still trying to get my money back.

Summary:
Terrible! Do not book with them!



++ Rating
Reviewed by:
WGH


Review Date
February 15, 2013

Overall Rating
 1 of 5

Value Rating
 2 of 5

Used product for
Less than 1 month

Visitors rate this review
5.00 of 5, 11.00 votes

Rate this review?

Review 5 of 53

Price Paid:  $0.00 from Rented in San Diego

Year / Model Reviewed:
2011 Dodge Caravan

Strengths:
None.

Weaknesses:
Customer Service and "bait and switch" tactics.

Summary:
If you are looking for the cheapest, FOX Rent A Car may well be the place, but do not expect any customer service and watch for the "bait and switch". We picked up our car in San Diego and there was minimal problems. The car we reserved was not available and we ended up with a larger model. The problem was with the disclosure about the gas at the rental counter, and what actually happened when the car was returned.
The agent advised us they would fill up the vehicle for $3.59 when we returned it, if we signed up for it. We agreed since we had seen the local stations at $3.74. HOWEVER, when we turned in the vehicle, what they ACTUALLY meant was: we will charge you for a full tank of gas at $3.59, regardless of how much is needed to fill the tank. We turned the vehicle in with 1/2 tank of gas, so this was no deal. The check-in agent was quick to tell us that he would take the previous agreement off and only charge us for the gas that was needed to fill the tank - - - -at $5.59 a gallon. Of course we had the option to take the vehicle and fill it up, but we failed to allow time to address the "bait and switch" tactics at the rental car company and could not take the chance on missing a flight.
A few days later, we received a survey request. We completed it and when asked if we wished to lodge a complaint, we did. No response. We contacted the FOX RAC customer service email and inquired about our complaint. They asked what it was about and when we replied.......you guessed it - no response. It has now been 3 weeks and we've had no response to our complaint. Totally unprofessional, especially since they refuse to even respond to my inquiries.

Similar Products Used:
Rent vehicles 30 - 40 days a year. Have never had a problem in over 20 years until this experience.



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