Review 4 of 9|
from BWI airport, Marylan
Emerald Aisle had been very convenient...but WATCH OUT! They may jack the rate on you, and you'll not know it until you return the car.
"Emerald Aisle" became a bait & switch operation for me. They more than doubled my daily rates. And their rates are usually fairly high.
First, I'll say that I've used both Travelocity and National Car Rental for quite a while with hardly any trouble at all. So maybe I was just due. I don't know. But I'm an "Emerald Club" member with National, and have mostly put that service into the top tier of providers.
So recently, when I'd made the reservation and was given a rate of 148.08, plus taxes and fees of 59.04 for a total of 207.12, I was surprised to see a bill for 563.33. Surprised and miffed; who's got throwaway money like that?
OK, I thought; bring the matter to them and they'll see reason.
I've never been in the position to ask for justice from them, so I was even more surprised to see that they stonewalled me. Really.
I've not been so completely ignored and dismissed by any company for quite a while.
I emailed a complaint and got this as a reply:
"When you made your reservation we were able to guarantee the rate we quoted you based on the information you provided for us. If at any time the data of the reservation changes, such as: vehicle, date of pick up, date of drop off, location of pick up, or location of drop off; the rate that you were quoted is no longer guaranteed. I apologize for the inconvenience and confusion this may have caused."
But I got the car from the small car Emerald Aisle, and it was no Maserati! It was a Hyundai, and I'm an Emerald Club member anyway...why did they more than double my daily rate when I was there on time, I dropped off on time, and my only transgression was to fail to top-off the tank?
Oh, OK, I didn't notice the insurance tack-ons. But that added only trifles to the total. I won't quibble that extra $30. I'm after more than $300 purloined from me through a jacked-up daily rate.
There was no explanation of this rate-doubling, though I asked for clarification.
In fact I never heard from them again.
Maybe they don't like to play with Travelocity? OK, I submitted my complaint to Travelocity. With holidays and such, I'm cutting some slack time and perhaps this will work. But I shouldn't have been so badly treated by National.
I'd submitted the matter to the Maryland/Baltimore BBB, and they had contacted National.
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I've used all the other rental car services. I will not use National again.