Liberty Mutual Insurance

Overall Rating
 2 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $0.00

Year / Model Reviewed:
2004 F150

Strengths:
low premium at the time

Weaknesses:
You can never talk to an intelligent, mechanically inclined rep. And never the same person twice.

Summary:
refused to finish up repairs on my vehicle after instructing me to take it in and getting the work done. Seems that their low ball estimate was truly as rediculous as it seemed. Out of thier way not to put details on paper so phone conversations were contrewed and misrepresented on several occassions. Flat out lied to on two occassions

Similar Products Used:
state farm
all state
nationwide

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
4.25 of 5, 8.00 votes

Price Paid:  $8500.00 from miai

Year / Model Reviewed:
2003 Toyota Camry

Strengths:
They don't have any strengths other than to take your money.

Weaknesses:
Poor customer service, and lack of commitment

Summary:
I have paid them religiously for years and they failed to come through for me and repair my car when I had my accident. They just think that because I have too much miles on the car, it is totalled so thanks to them, I have car payments. The customer service was poor and one individual was very condecending. I am switching to Geico

Similar Products Used:
Prudential

Price Paid:  $5000.00

Year / Model Reviewed:
1996 Chevy S-10

Strengths:
paid the damages without a fight

Weaknesses:
kind of expensive rates

Summary:
My wife hit a lady in the tail end going to work one morning. It totaled our S-10, but the liability coverage was paid out within 3 weeks of the accident and life went back to normal.

Similar Products Used:
state farm

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 1.00 votes

Price Paid:  $285.00

Strengths:
None.

Weaknesses:
Horrible customer service. Long wait times on the phone.

Summary:
I have had all of my vehicles insured through Liberty Mutual for the past 8 years. During my 8 years of coverage I have never been involved in an accident, or had any tickets. I've paid thousands of dollars in premiums and never filed a claim. My payments were withdrawn from my bank account each month, so no payments were ever late. So how does this company repay me for being their client? They RAISED my rates! When I called to question why my rates were raised, I was told that everyones rates were raised across the board. Customer service agents and supervisors belittled me and treated me like a "dumb consumer" and talked down to me as they tried to spin there way out of why my rates were now higher. I switched to their competitor and am saving over $150 a month! My advice is to always shop around. It appears that since the big CEOs and the company are getting sued they are passing their bad investment practices and fraudelent behavior onto their customers. Don't bail out bad CEO's! In a free market system there are plenty of other insurance companies that actually value their customers.

Similar Products Used:
State Farm Insurance, and Allstate.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 2.00 votes

Price Paid:  $7800.00

Year / Model Reviewed:
1995 Ford Bronco

Strengths:
None

Weaknesses:
Low Ball claims

Summary:
http://libertymutualsucks.blogspot.com/

Similar Products Used:
Geico rules, save some cash and get what you pay for!