Nationwide Insurance

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
Less than 1 month

Visitors rate this review
1.00 of 5, 1.00 votes

Price Paid:  $0.00

Strengths:
NONE

Weaknesses:
Every aspect of their business including each employee my fiancee and I directly dealt with.

Summary:
I would like to start off by saying that I have never taken the time to write a dissatisfactory letter until I had to deal with Nationwide Insurance for a claim which has forced me to express my discontent for a few claims employees, one particular “Field Investigator”, and their overall poor business practices.

For a brief summary, my fiancée backed into my car pulling out of the garage, while I was in the house. He immediately called his insurance company, Nationwide, to file a claim. A few days after my car was in the shop, I got a call from a “Field Investigator” name who began questioning me about the incident. My fiancee’s agent told him it was typical protocol and not to worry too much about it. The following reasons are the ludicrous excuses as to why they decided to deny the claim.
1) The damage does match on the cars since you’re on a flat driveway (WHICH WE”RE NOT),
2) That my insurance policy had lapsed through Travelers Insurance so I was trying to file under his insurance,” (WHICH IT HASN”T),
3) That my statement about the incident didn’t match exactly to his (I WASN’T EVEN THERE!!!)
I would also like to mention that the manger of the dealership where my fiancée’s car is being fixed stated, “There’s a 4 foot long transfer of paint on your car, Nationwide has no idea what they’re talking about.”
A regional director of Nationwide even told my fiancée that he would rather settle out of court with Travelers than pay our claim, clearly believing that we would not pursue this any futher…

I’ve never been more angry and insulted and truly disappointed with a companys’ unethical practices. For the individuals of Nationwide that denied this legitimate claim, knowing that they would not be able to look at me face to face and honestly tell me that they think I am a liar, I hope their families know how corrupt Nationwide really is, and how these individuals are rewarded for finding ways not to indemnify their policy holders for incidents which they have rightfully assumed the risk. Nationwide has gladly taken premium payment from my fiancée every month and should therefore be responsible for the damage. They claim that I claimed a fraudulent claim, but isn’t it fraud to not provide the service for which you are paid?

For me, it’s not the extra money I would have to pay to have my car fixed, or the fact that I had to file a claim under my insurance. It’s the principal of the matter and it is honestly saddening that these individuals, and company as a whole, would run a corrupt business to get or keep a few extra dollars. Well, I would like Nationwide Insurance to know that I will proactively recruit their policyholders and prevent anyone I associate with from having a policy with them. So, was the denial of a $1,500 claim worth it for the tens of thousands of dollars of premium I will directly be responsible for preventing and taking from your company???

FYI…Nationwide is NOT on your side…

Price Paid:  $0.00

Summary:
Nationwide Insurance Company curruption is pervasive. I am contending with Victoria Insurance - Nationwide, regarding an auto injury sustained by a driver who was insured through Victoria - Nationwide. I am researching options of a Class Action A Lawsuit against Victoria - Nationwide Insurance. If there are others who have been injured by a driver covered by Victoria and/or Nationwide Auto Insurance; and if interested in filing a Class Action A Lawsuit, please email: 0897clark@gmail.com. I have already discussed with several Attorneys. (Incidently, their claims reps are unknowledgeable of their own companywide liability - it is usually pre-emptive when claims and insurance reps are incompetent under a currupt organization)

Price Paid:  $38000.00 from Cleveland

Year / Model Reviewed:
2008 BMW

Strengths:
see above

Weaknesses:
see above

Summary:
Nationwide Auto Insurance
There is no end to the list of flaws in my interactions with Nationwide - listed below...
1. Incompetent phone representatives - On my recent renters insurance policy I had to make 5 phone calls and 3 changes to my policy because the sales reps did not know the products they were selling. I was given false information about earthquake coverage and how the deductible worked. I was also given false information on whether my goods were covered at actual cash value or replacement value. I felt like I was talking to a bunch of idiots. There were frequent pauses to check in manuals or with supervisors..and they still got it wrong!!

2. Poor correspondence:
The template of the letters from Nationwide are pathetic. They are very hard to follow, use language and terms that are unfamiliar and lead you around in circles. I spoke to a representative about this 1 year ago who informed me that this would change but it never did. I still dread receiveing mail from Nationwide because it takes me a few minutes to sift through the useless information first.

3. Language and terms in policy - not user or lay person friendly. Its almost as if it is made this way to keep the policy vague and unintelligble and therefore less accountable.

If I had the time right now i would switch to another comapny - I'd be willing to pay more for better customer service. Unfortunately I dont think that many others out there are any better.

Overall Rating
 1 of 5

Value Rating
 1 of 5

Used product for
More than 1 year

Visitors rate this review
5.00 of 5, 2.00 votes

Price Paid:  $0.00

Summary:
Avoid the nationwide clowns at all cost. My wife, an elementary school violin teacher was in an accident while leaving a church she'd gone to for nearly 10 years. A pizza delivery guy who was in a rush to get to his next customer nailed her. It was completely his fault. After having pulled to far in an intersection when the light turned red, the pizza delivery guy then put his car in reverse and BACKED UP directly into her front end without even looking to see what was behind him! I know, because I was there. Nationwide refused to accept her story as the truth over the Pizza delivery clown and even questioned whether she was familiar with the intersection where the incident took place (remember this was in front of a church she'd gone to for nearly 10 years!). A horrible horrible insurance company that, based on our experiences, runs it's claims services using shady practices. They're not there for you when you need them. Oh yes, and don't go to Vocelli's pizza if you're in Oakton, VA either.

Price Paid:  $0.00

Year / Model Reviewed:
1997 Honda accord

Summary:
Nationwide Insurance company does NOT pay their claims in a fair manner! They are out there for themselves. A 1997 Honda accord just had $1400 worth of work done to it. Nationwides negligent driver totals my friends car and Nationwide salvages the car and writes my friend a check for $2000. The car is valued at $3599. Poor Insurance company! Stay away from this one!!