Liked the towing service. Easy to deal with agents prior to actually making a claim.

Making a claim is the most frustrating, drawn out process I've ever seen. So much so, that we are switching insurances even if we have to pay higher premiums and don't get the towing service. I WILL NOT go through another claim with AAA.

As long as you never have to make a claim, AAA is wonderful. But if you end up needing to make a claim, get ready to call the claims agents daily for nearly two months to get them to actually work on it. And don't bother trying to complain to customer service, they will send you an "Im sorry", and nothing else will change.

none

Incompetent and don't care

This has to be one of the worst-run agencies in the US. They made clerical errors in our coverage exposing us to potential financial disaster and resulting in greatly increased premiums, refused to mitigate the problems caused by their errors, and ultimately have cancelled our coverage because of our complaints.

Mr. Hubbard, while he may or may not have made the original error, displayed no interest whatsoever in righting the situation and in fact told us it was our fault for trusting them.

I have never in 35 years of dealing with insurance companies had any problems whatsoever with any of them until now.

DO NOT DO BUSINESS WITH GREG HUBBARD OR AAA Insurance!

Disrepectful person if you are not Triple A policy holder.

Will always favor their policy holder.

The worst claim adjuster in the person of Wende Hughey of California, Nevada and Utah area. She will absolute make the claim in favor of their insurer even though its obvious that you are right of way. Never trust this lady and I hope she experience the kind of situation I got with me and my family. What goes around comes around and I believe in karma. Just a warning, watch out for WENDE HUGHEY of Triple AAA Auto Claim insurance.

Premium Costs

Auto Claims Management - Specifically an auto theft that occurred on 2/14/2011 and is still continuing and it's now 5/10/2011 with no end in sight.

As stated, it really has been almost 3 months since my car was stolen off a street in Kansas City, MO and I'm no closer to getting settling the claim than I was 3 months ago.

The adjuster is nothing more than a warm body to answer the phone, take some basic information so he can funnel it in the right direction and to set up a car rental. Other than that they are as useless as boobs on a bull and couldn't tell me one thing about the status of my claim. Instead, because I wouldn't sign a release of my rights and every bit of information about my life, he referred my claim to an investigator after taking a recorded statement of the occurrence.

The investigator is the person who tries to get the information you wouldn't give up to the adjuster and to, above all, accuse you of being a criminal all while taking a recorded statement of the occurrence. He will also accuse you of acting "suspiciously" when you ask questions about the purpose of the information requested and then the game begins. He'll set you up with an attorney.

The attorney's job is to further delay the claim because he's the only person in a 1,000 mile radius that can take a sworn statement. Two in advance of the meeting you'll received a letter which outlines a list of documents and paperwork that was nearly identical to the original list but has added items such as copies of every loan you ever had, all bank records, every utility bill, tax records, and oddly enough gym memberships, among others. I was stunned and an attorney friend of mine advised I get hire an attorney.
Instead I went in with a little bit of information and gave yet another account of the incident, answered questions I would normally not and when I left I was no more clear on the standing of my claim than I was on 2/15/2011. I was advised I'd receive transcripts of my sworn statement to review and sign and that's been nearly 14 days. When I asked about it I was told if it's not there in 2 days let me know. Nothing like motivation ... to jerk my chain.

Since this has occured I have incurred additional interest on the stolen car loan, had to buy another car because I ran out of rental benefits, paid nearly $1,500 in taxes on a car purchase I wouldn't otherwise had to if this claim was settled in a timely manner, had to put down $2,500 on a USED car (stolen car was a 2010, new car is a 2005) because I would have over $50,000 in car loans and had to pay a higher rate for the new loan. Add in the negative effect on my credit plus incredible aggravation and it totals 3 days in the hospital and missing one month of work because of the stress.

Because of this I can say that there are a plethora of other insurance companies in the USA that I can get insurance through and I will. In the meantime I can confidently recommend avoiding AAA Insurance of MO like the plague and if you know anyone who has them please direct them to this page.

We need to renovate the insurance laws in MO in order for this to change. They are beneficial to the insurance companies and the state will support them over you in a minute. I called and was told I didn't have a real complaint and I was to acquiesce to their requests. It appears the insurance company owns Missouri. What about your state?

Similar Products Used:

Homeowner's/Renter's Insurance

No claims to comment about.

Used to be competitive in policy fees for long-term auto insurer.

Customer service.
Specifically, one of the 'Senior Insurance Service Representatives' from Santa Monica Branch.

First of all, I have been a customer of AAA for over 10 years and I was happy with the company until I met this person. She told me she is the supervisor of this branch. I don't know if its true or not, but I didn't care to check because I was decided to look for another insurance company before I left her desk. Not only she was lazy and looked for any possible reason not to get the work done, she was also unprofessional and rude. But I do know she likes to just sit at her desk and check herself out in the handheld round mirror! I am very dissapointed in AAA. They should know better to hire people who really wants to help the customers and promote the company. Anyway, I am decided to switch to Farmers. After I went to AAA Santa Monica Branch, I went to Farmers. Not only I received with lower quote, they were also very friendly and helpful.

none

claim service sucks

I have an open claim with AAA Chicago and had to leave 5 messages and file complaints with the Better Business Bureau before even hearing back for the unknowledgeable adjuster. The customer service is extremely rude and unhelpful and you can't get anywhere with them. Can't wait to switch to ins.

They are paying market price - which makes me a happy camper. If I owed $0 on the van, I could buy another comparably equipped van at a dealer with a bit of negotiating

Limited contact - I heard thru this board that AAA doesn't keep in contact well, and I found that to be fairly truy. I felt the need to follow up on the claim, tracing it through their system. After 8 days from the accident, I heard from the final claims person for totalled vehicles. It all seems to be ending well, but more communication from the adjusters would make the process less worriesome.

My van had a fire in it. The auto shop told me on Tuesday that the insurance company had ruled it a total loss, but I had not heard anything from the company. He said that was strange because usually they call the owner before ruling it a loss. Anyway, I started calling and traced my claim (talking to 7 different people in the process) 8 days later, I spoke with someone who confirmed my vehicle was considered totaled. They agreed to pay market value, and the price they are paying is really market value - maybe a little less but if I went to a dealer with that amount, I should be within $500. Overall, I am content with my service and feel they are treating me right. Everyone I spoke with was pleasant and helpful. I rated them a 4 because I would have liked more communication on the process from them.

None

Hostile Claims Adjusters
Indifferent to Customers
Won't pay claims unless sued

I was hit by a drunk driver in a stolen pickup. I had multiple injuries. The claims adjuster would not return my calls. Finally took my statement but never contacted me later. Had to get an attorney and sue for my uninsured motorist. Treated like a criminal and was in serious condition. My co. ins. wouldn't pay med expenses b/c was auto ins. responsibility. Auto wasn't paying, so had to use credit cards. Finally had to file bankruptcy. This company ruined my life! Have Geico now and no complaints.

1. They make drastic decisions without properly contacting you.
2.It's a fake customer service attitude, they go through the basic greetings but the overall attitude is: " you better play by our rules and guidelines, we're not going out of our way to keep you informed, better be on your toes". They have this attitude even if a prior cust. serv. assistant left info out or misinformed you.
Details:
I had automatic withdrawal to make car insurance payments, I always keep a good balance on my account, due to a special purchase my balance was insufficient for "an hour and 20 mts.", I transferred more funds into the account to keep it from being low the first minute I had a chance from work. Ironically, that's when they tried to withdraw funds, They cancelled my policy and I had no idea. I explained to them that there were insufficient funds for about an hour, it doesn't matter, they only try to pull funds once that day, and if they can't they'll cancell your automatic withdrawal and suck at letting you know that your policy is being cancelled.
When you try to straighten things out, it is extremely complicated, you have to spend time on the phone, and then go through many motions and faxes, almost as if you were getting insurance with them for the first time.
After all that work, my insurance was re-instated but I was denied from keeping automatic withdrawal and was forced to pay the remaining balance on the policy cycle at once, I was told that once this policy cycle expired, I could re-apply for automatic withdrawal and benefit from the slightly lower fees attached to it ( eventually they didn't let me). The cycle expired and they told me I couldn't reinstate my policy they way I wanted it because I should have contacted them before the current one expired to have it the way i had it before this whole incident happened.
I had a minor fender bender (of which I was at fault)with a slightly dented truck hitch. The way it's going, I'm just bracing myself to see how much money i'm going to end up spending for a hitch that can't be worth much.
Ultimately, they're such a pain, I ran into this site because I'm shopping around for better insurance and service.

Nice when you call the auto theft department

The claims adjuster in vehicle recovery. They imply that you stole had the car stolen.

My car was stolen and then recovered a few days later. The claims adjusters are the rudest people I have ever spoken to. First, they practically accuse me of being complicit in the theft of my car. Then after the SIU "clears me" they proceed to deny almost everything that I claimed all the damage that was done to the car. They said all the damage was already there before the car was stolen. Like they know.
Do not insure with them. If you do you better hope that you never file a claim because they will call you a liar and not pay for 95% of anything.

Similar Products Used:

Mercury and Progressive