Enterprise car rental in St. John New Brunswick charged our credit card for 2 days rental when we had the car for one day, returned at 4:00 in the afternoon.mRefused to reverse the charge for 2nd. day. They are closed Sunday and stated how do they know we didn't keep the car for 2 days. We were on a cruise ship and in port one day only. They would not accept this and did not tell us in advance or have it on the contract that because they would be closed we would be double charged. This reservation was made one month in advance and this was never explained. We will not use them again.

Customer Service, Dishonest Staff, Dirty cars

I have rented twice from this company, both times they have billed me for damages upon returning . When I picked up the car it was not washed, I checked it thoroughly before accepting it but I missed a 5mm rock chip on the wind sheild, that will cost me about $80. After my previous rental I was told that the a plastic air dam from the front bumper was missing upon return, I did not bump the front of the vehicle and it was parked in very secure location during my rental. The initial inspection form has a generic car picture to document any existing damages which does not help in identifying missing pieces or small damages. One of the employees told me that they will thoroughly inspect your vehicle upon return but they do not inspect it before you leave the rental lot. Be very careful when pickup your rental and inspect it thoroughly, refuse the car if it has many scratches or dents.

fast, professional, courteous, good cars

more expensive than other car rental companies.

I'm surprised at some of these bad reviews!

They are very courteous and professional and the process of both picking up and dropping off is always very fast. I've always gotten cars that were clean and in excellent condition. I've used them at both LAX and SEATAC. Highly reccommended.

Although people are complaining that the customer service is bad...that is not true. Obviously they are human beings and having a car cleaned by workers in suits may not turn out perfect. I bet everyone who said there was poor customer service was rude to them anyway.
Obviously, if your car breaks down, they are not going to come get you after hours. They have lives..they work at a rental place they are not personal drivers. That is why you call Triple A...or read the back of a contract that says you call the road side assistance number if something happens...

Also hidden fees? READ THE CONTRACT! you pay a daily rate for a car..taxes if applied..and if you dont return the car when your supposed to, they charge you extra. DUUH!

None

Late, unprofessional, badly organized, terrible customer service.

My experience with Enterprise was a nightmare and I would not ever recommend them. If you are seeking to rent a car, I would highly advise only renting from Enterprise as a last resort. I hope that this review will help others avoid the horrendous situation that they put me through. I think it’s a pity that I must admit that I think that Enterprise lacks respect for their clientele, needs serious improvement in their customer service department, and that their level of professionalism is so severely deficient that it’s to the point of non-existent.

I reserved a car from Enterprise the day before I needed it. Although it was short notice, the company assured me that they would be on-time for my 9:30am pickup the following day. The next morning, I received a call at 9:15am from Enterprise where they said that they weren’t able to obtain directions to my pickup location because they didn’t have my zip code. I found this behavior very suspicious and extremely unprofessional. First, having used mapquest myself, if a zip code is missing, the system automatically fills it in for you; second, the proper thing that should have been done is to have obtained directions to my pickup location the evening before.

Enterprise then proceeded to ask me for directions. As I was a tourist in the area and wanted to rent a car to go sightseeing, I was unfamiliar with the area. Enterprise told me that they would call me back when they were on their way. I was concerned that I was going to be late and would miss all the tourist attractions that I had planned for the day and so mentioned that I had scheduled a 9:30am pickup time and that they needed to honor that, or at least take it into consideration.

I was very surprised when five minutes later, I received a call back saying that they had found my location via mapquest. A bit confused, I asked them how they managed to get the missing zip code information they had been missing. They then said, “oh yeah, we’ve always had it; the site wasn’t working earlier.” I mentioned that this wasn’t what they had previously told me. However, as I was in a rush and already running late due to Enterprise’s error, I told them to hurry.

Twenty minutes later, there was still no sign of Enterprise. I called back and was told that they were on their way. Then, moments after hanging up the phone, I received another call from Enterprise and what he said to me was shocking, amusing, and inappropriate. The man told me that while he had not been working yesterday when I made my reservation and arranged my pickup, he had heard from the employees that had been working that I was sexually harassing them. I asked him to clarify and he said, “well, you were very flirtatious on the phone.” I was stunned because I had not been, and even if I was, what normal man would complain about that? As such, I told him that he was in no position to accuse me of such behavior when he wasn’t even at work yesterday and that I felt that the wild accusation was only to cover their tracks that they had not been properly organized in meeting a client’s reservation. The man then said that he would call back.

By now, Enterprise was almost an hour late from the original scheduled pick-up time. I contacted Enterprise customer service. When I explained the situation to the national enterprise customer service representative, she wasn’t able to stop laughing. She exclaimed: “I’m sorry, I’ve never had a customer complain that a company wouldn’t pick them up because of flirting!” I admit that it sounds a bit ridiculous, but that’s what happened.

The national customer service representative then contacted the regional manager who then arranged a pick-up for me. By this time, it was 12:00pm; two and a half hours from my original scheduled pick-up time.

Although I am very disappointed in how Enterprise handled the situation, I am also very dissatisfied with how the regional manager settled the dispute. All he did was tell me, “hey I got you in a car.” There was no acknowledgement of wrong on the part of the employees, no apology, and no discount.

I don’t believe that a paying client should ever be treated in this manner. Customers should be treated with respect and dignity and I don’t believe that exists at Enterprise. With so many rental car options available, it would be a serious mistake to choose Enterprise.

Car was poorly maintained. It trembled at full speed. Rear passenger tired rubbed so much by the end of the weeklong trip, it was orn down to the metal cords and the tire was hissing air. Very dangerous. Fortunately, this didn't blow when we were on the highway.

Rented a Chevrolet Impala from Enterprise. Was stunned at the hidden fees.

Similar Products Used:

Rentals from Avis, Hertz

Customer service is amazing, Clean Cars, Speedy service and they always greet you with a smile.

I use Enterprise where ever I go and they for me, have the best customer service. I have used them in Seattle, Spokane, St. Louis, New Orleans ect. The CSR's know how to handle situations and are always making sure you are happy with there service.

None

They have hidden fees and will not refund your money. I will NEVER use this company again.

Enterprise Rental Car employees are crooks. Their hidden fees are ridiculous. I will never rent a car from them ever again, especially from the Enterprise in Clear Lake, Texas.

Great rates and clean cars.

They won't bring you another vehicle unless the one you have just doesn't work period. It does not matter if it's malfunctioning to where you are uneasy about driving it. You may however, drive it out of your way to the only location open after normal hours and exchange it yourself (even if you may end up on the side of the freeway - then they'll send someone).
Apparently it is also their policy, if you have an issue after the fact, to interrogate you and be extraordinarily rude. Even when complaining to the V.P.'s office, I only got an apology for the misunderstanding and not the managers behavior when I was trying to straighten things out. The managers behavior is why I will never go back again.

Since this is for a rental company my review must be about customer service. No items have been purchased.
I have found the best rates here, however, you get what you pay for. The cars are relatively new of course, but the customer service is poor. I have used this company twice, two different locations and the golden rule just does not seem to apply here.