NO STRENGTHS IN THIS COMPANY

HIDDEN FEES, BAD SERVICE, LIED TO ME TO GET ME IN THERE AND PAY MORE THEN EXPECTED.

MY VACATION WAS RUINED BECAUSE THE GREED OF THIS COMPANY. THEY LIED TO ME WHEN I BOOKED. ONCE I GOT THERE THEY WANTED DOUBLE THE PRICE.

Cheap, but you get what you pay for....

EVERYTHING! See below.

Rented from FOX Rent a Car in Toronto.

First off the "one" guy that picks you up from the airport is also the one that drives you in from the airport and checks over your car with you.

MAKE SURE TO CHECK OVER THE CAR before you leave the lot! The individual will quickly look over the car and say nothing is wrong. BUT when you return to drop off the car, they will get you!!! I was personally dinged for a scratch on the front bumper (glad I booked with a credit card with insurance!!!!).

I was late for the airport and they wanted me to sign a form that stated I was responsible for the repair. I couldn't believe it!!! Then I was pestered constantly for when I got into an accident - I DID NOT GET INTO AN ACCIDENT, it was obviously there before, but I think this is the way the make up for their low rates.

Also, got billed for an extra day because I brought the car back at 1:10pm, and picked up the car at 1:00pm the week before. The reason I was late, was because the "one" guy was out of the office dropping off another client. Had to argue after the fact to get the credit for the late arrival.

WOW, just such a bad company - save more $$$$, go ELSEWHERE, or in the end you will PAY!!!

Can be cheap

Cars are filthy. my last had dog hair and kibble eveywhere.

Extended my rental- was quoted a price on the phone from the agent. To my surprise $110 was added. At the office, when I questioned this, the agent just said " It's in your contract." When I questioned why the woman on the phone didn't mention this, he just said "It's in your contract." When I told him they'd just lost a monthly customer, he said " That's too bad." I got a survey follow up. Don't bother wasting your time to fill it out. A person called once and left a #. After 3 return calls to her, I gave up. Shame on you if you give them your business.

none

2 cars broke in 4 days

The car broke twice during a four-day rental which was supposed to be a beach vacation. One morning I woke up to find the car wouldn't start. I waited half an hour for road service, and the mechanic who jumped the car to start it and examined the battery said he thought the battery probably had problems. Payless gave me a choice: I could wait three hours for them to send a new car or drive the old one back to the airport to swap it, which I did. Then, a day later, a light went on that showed a problem with a tire. Road service told me I should go to a gas station to inflate the tires to see if that would solve the problem. When I mentioned the absence of a tire gauge, the service personnel told me I would have to guess.

When I returned the car, Fox/Payless offered me one free day.

I will never use Payless again.

Similar Products Used:

avis, enterpirse, budget, hertz rental cars throughout the US and Europe

I did speak to corporate office who responded fairly quickly by return phone call several days later that I did not pay cash.

Someone at SLC office is $154 richer. Discount car companies are not discount. Save your money and rent one at the airport.

Got a nice, clean rental car with low miles however they refused to take a check card so I had to put up my credit card to hold the car until returned. I paid cash to a man named Idie on return. (Couldn't help but remember that name)When I got my credit card bill, the card was billed for the rental so I paid twice for the rental.

Shuttle driver was extremely nice from the airport and to the airport was super accommodating - helping with luggage and waited the extra minute or two for us to check in the car.

Shuttle from the airport was 5 minutes late. FIVE minutes! I called the Seattle HQ after waiting the "15 minutes" and was told a shuttle would be there soon. "Sure" I thought. Sure enough, it rounded the corner. Heading to the car lot took about 10 minutes and the wait line was about 5 minutes. These are hardly weaknesses. I guess the building doesn't look great and the staff weren't wearing matching outfits and I did notice some tatoos and piercings but hey, I saved $400+. Serious weakness: the car WAS rather dirty. Head grease stains were all over the rear seat backs but this couldn't be seen until the convertible top was down. Car smelled okay, just gross grease head stains. Bird pooh was on the car too, but that's called Seagull crap! What would you expect near the water ... oh, the horn stuck, but you'd never know that unless you tooted!

I searched the internet for deals and found FOX. Read the reviews and the company seemed horrible but I thought I'd give them a try. Overall they were very good and well worth the small problems that were encountered. We saved over 50% over the BIG companies for our 8-day rental and I figured if I could save $400+ I can use the savings and wash the car; or whatever!

Similar Products Used:

Hertz and all the others...

Stay away. We didn't get the car we ordered. Were given a filthy van for which we had to wait almost an hour. The kid at the counter told us it would be 20 minutes for the van to be ready, then walked away without telling anyone that we were waiting for it. Finally we asked what was taking so long and the kid's replacement at the counter didn't know anything about it. As for driving the van, it kept pulling to the left. For the money, go to another more reputable rental car place. (We used Fox at the Oakland Intl Airport)

Once I called there customer service she confirmed that was the policy would be willing to wave it.

I attempted numerous time to contact there corporate offices regarding the policy and could never get a person on the phone.

Be very careful with this company! I rented a car from them as they were the only company with cars in SLC. I placed my reservation online. I only need to rent the car for a few hours but knew I would have to pay for a full day. Well I get to the counter and I am notified that if I turn the car in early (prior) to 24 hours there will be a early return fee of $10. I get online and sure enough it is a policy in the rental agreement. I can't not believe it:

"HONOR RESERVATIONS
Reservations will be honored for a period of twelve hours after the confirmed pick up date and time. Reservations confirmed for a pick up within the locations last three hours of operations, will be honored by that location up to 9 am the next day.

EARLY LATE RETURN - Your confirmed rental rate applies only to the exact reservation period specified. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to a higher daily and/or weekly charge as follow:
Late return: The rate will increase by $10 per day for the extension period only.
Early return: The rate will increase by $10 per day not to exceed the original total amount of rental."

Similar Products Used:

Hertz, avis, dollar rent a car.

None

terrible Chrysler vehicles, poor customer service, dirty cars, unsafe cars, terrible pickup and drop off locations, use bait and switch tactics.

Worst Experience EVER.

Booked online at Fox's website for a Chevy Impala using a discount code from carrentalsavers.com.

Arrived at LAX from Sydney Australia and waited for the FOX shuttle to pick us up and waited. Called them up and it turns out you have to get the red Premier Shuttle Bus.

Did not have Impala I asked for as I was driving from LA to Las Vegas. Did not see a Chevy Impala in the entire lot. (Bait and Switch? Definitely) Only saw Chrysler product. Was told the equivalent was a Dodge Avenger. WTF? I quickly declined as I know of the very poor reputation of the car.

Fox offered me Dodge Charger at no extra charge. I declined as I know the rental car Charger engine is far too small for size of car. Accepted Chrysler 300 for discounted $15 per day.

Dirty on inside and outside. Had to take hotel washcloth to clean inside.

Right front tire had improper wear and could not safely drive more than 50mph without loud tire noise and shaking of vehicle. Very unsafe.

Called Fox 1-800 number to arrange new car and was told a new clean and roadworthy car would be waiting for me the next day.

Arrived to pick up new car although it appeared that this was no prearranged. Was given dirty car that was blocked in by another car. Complained that the car was dirty inside and out and the employee asks me "how did that happen?" I just looked down and shook my head in disbelief. This is all I needed. I nicely asked him if he could have it clean and was told it would take 30 mins. As I was on vacation and did not have time for this I told him to forget it. Was told that everything would be documented in the computer system and that a discount would be negotiated at time of drop off. Asked to speak with manager who was conveniently not there.

While driving from LA to Las Vegas I find out that the Cruise Control does not work. 4 hours to Vegas without cruise control is not cool.

Was never given drop off location in Las Vegas. Had to get instructions from other rental company at Las Vegas Airport for Fox Rental dropoff location which is in the middle of nowhere.

Information regarding problems was not entered into the computer system so I had to threaten them and only managed to get the upgrade charge of $15 removed.

With all the problems and the lack of customer service I seriously recommend spending a couple of extra dollars and going to someone like Alamo or Dollar. Don't risk it for a couple of bucks.

You would think that given the economic situation a company would want to be more competitive and that the staff would put a little extra professionalism to ensure job security. Apparently this is not the case at Fox.

Stay away from Fox. Let them be their own undoing. I can't imagine them ever being good.

Similar Products Used:

Alamo, Dollar,

I had reserved the car at the vegas airport starting Friday night 10.00 pm. My flight got delayed by 3 hrs and reached at 1.00 am sat. There rental office was closed by then. (Offices of all the other rental companies were open 24 hrs). I was left with no car in the middle of the night. I rented a car from budget for a day at twice more rate (since I was a walk in customer) so that I can still pick my reserved car from FOX the next day. Next day I called FOX just to know that my reservation was cancelled since its been more than 12 hrs and I have to reserve it again and the rate is now double. Since I had given my flight details while reserving, it was their responsibility to make sure that they make the car available even after their office timings. Atleast they should have made the same reservation available the next day. I ended up renting from Hertz the next day paying $100 more than the original deal. I had to pay higher rate and go through all the hassles for FOX's stupid policies. I am not renting a car from FOX again