Making sure you pay your insurance premiums every month.

Everything else!!!

I purchased my vehicle February 25th, 2003 in EXCELLENT condition as a birthday present to myself. My vehicle was stolen between April 9th 11:45 PM - April 10th 6:00 PM. A police report was filed April 10th @ 6:13 AM, a claim was filed with Bristol West -Coast National Insurance company @ 8:00 AM, there hours of operation. The vehicle was recovered April 12th in Richmond, CA. All parties were notified, and all forms filed, as requested by BW. I have only spoken with an adjuster twice, after numerous calls to voice messages, to two seperate adjusters. Atleast two messages have been left everyday going on three weeks now, yet still no answer. My vehicle has been sitting at Oakland Acura, with a doucment of problems obtained from the Auto Theft and a document with my, the dealer and third party auto mechanic signature, verifying the original state of the automobile (Excellent Condition), for a week. Yet, no adjuster has went out there to appraise the vehicle so it may be worked on. I have received three documents from BW stating, they have the legal right not to cover the damages nor is has the claim been denied. But, still have not heard from an actual adjuster. I have been hung to dry, and after reading these other complaints, am getting even more frustrated. The same thing that has heppened to them is happening to me. I have called the claim director in Phoniex, AR, hopefully I will hear from her soon. I am estimating atleast $2,500 - $3,000 to return my vehicle back to it's original state. With full coverage insurnce, this should not be a problem to resolve. But, with Bristol West, representing Coast national Insurance, it seems impossible. So far, I am at a loss. I have to walk, bus and bart every where, which is a major inconvenience. Bristol West has poor customer service and poor policies. The best thing Bristol West does is dodge phone calls.

None - they are bordering on severe bad faith and unfair claim practices.

Too may previous employees are willing to testify against them for what they have been doing. This will be their downfall.

Well, lets start with Bristol West Insurance Group's business practices. For one, I used to work For BWI. I realized right away that BW was using unfair claim practices. For one, our Performance Evaluations were based on how much compartative negligence could be put on each party, to include BW insured's. Our evaluation made up 25% of this requirement. What the California Department of Insurance does not know, is that we were required to put 23-35%comparative negligence on al our claims or we would not meet the requirement for our evaluation. These are quotas and are illegal. What does that mean for the consumer? For the insured or BW policy holder, even if you did not have any fault for the accident, BW would put comparative negligence on you regardless. I have physical proof of this. Also, if you are the other party, it gets even worse. For those insured's that were denied coverage, you might get a letter that indicates there may not be any coverage, but no letter later that the coverage was denied. Now on the subject of an injury. BW has a policy that if you have minor damage, you're not really hurt. They will make every effort to try and get you to take $500-$1000 regardless of your injuries or treatment history. They will not consider all of your treatment and will try and tell you they ran a "biomechanical analysis" that shows you should not have been injured or not injured very badly. This is merely a computer program using very limited and biased information obtained when you were first contacted. This is when I felt that I was asked to make unrealistic offers to settle claims and resigned my position due to a conflict of interest of BW claim practices. How do I know for sure? Easy, I was in a hit & run by a BW insured while I was an employee. There response was that I was at fault for rearending them. These BW insureds intentionally cut in front of me and slammed on the brakes and then took off laughing. I'll see them all in court for sure, as It's time to shut Bristol West Insurance Group/Coast National Insurance. Oh yeah, can't get a hold of anyone for your claim? That's because they are more than likely handling your claim in Phoenix, AZ. The direct number to that office is (602)458-5600. The regional claims director's extension is 3526. The address is 8222 S. 48th Street; # 150 Phoenix, AZ 85044.

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Go to a major carrier and pay more. It's worth it to not deal with a non-standard insurance company.

They do not know what that means!!!

Customer service, communication, honesty oh forget it... EVERYTHING!!!!!!!

On March 20 2003, I was rear-ended while at a red light, and like most of the other postongs,I am getting the total run-around. The adjuster can barely speak english and says I can not prove the idiot hit me. Now after a month and alot of out-of pocket expences not to mention injuries, they gave my case to a new person who won't call me back. This is not a company it is a con job. They rip people off. Someone needs to step in and take the bussiness licsense. I am going to sue!

ZERO

Every aspect of there business, they shouldn't be operating.

FOR EVERYONE THAT COULDN'T FIND AN ADDRESS FOR THE CALIFORNIA DEPARTMENT OF INSURANCE TO FILE A COMPLAINT HERE IT IS. TOM SEEDLE, 505 N EUCLID STREET ANAHEIM, CA 92801 I KNOW I AM FIRING AWAY AT THESE GUYS.

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Geico, Foremost Insurance So Far the best two companies I have had to deal with.

NONE

Every aspect of there business, ZERO customer service, rude, belligerent, and almost deceitful.

I was stopped at a red light when I was struck from behind by Holly Gail Dewey who is insured by Bristol West Insurance whose’ "umbrella" company is Coast National Insurance on Feb 20 2003. I was injured and my motorcycle was damaged. I took the motorcycle to San Diego Harley Davidson for a crash estimate. The total came out to 3240.17, the biggest part of the damage being that the frame was bent. I had to travel to Dallas on Feb 23 so I did not contact Coast National Insurance until March 7th or 8th, however I did report the accident immediately to my insurance company. Also there was a police report taken by the California Highway Patrol, Oceanside Office, report #03020194. It is now April 10 and I just received notification from MY insurance company (Foremost Insurance) that a check was sent out but only in the amount of 1835.00 After calling around Coast and finally getting a actual person on the phone, they said that they didn't believe that the frame was bent so they subtracted this from the estimate along with some other expenses because the frame (829.00) plus 1835 does not add up to 3240.17. I had explained to Coast National Insurance when I first filed that they were more then welcome to send out an appraiser to the San Diego Harley Dealership to look at the bike, it has been there for 5 weeks and San Diego Harley has no problems with them coming out and appraising the damage to the bike. This was not ever done; they decided that the frame was bent without even looking at it. They told me that because the rear tire wasn’t damaged that the frame couldn’t be bent, however the second item on the estimate was for the damaged tire. Also, they didn’t even bother to talk to me and let me know that they were issuing a check much less then the estimated repair cost. This bike is a 2002 Harley Davidson 883. Furthermore, this company hardly ever returns calls, only twice have I ever called to that business and actually talked to someone, the rest of the times I had to leave a voice mail and like I said they hardly ever return calls, my contact at my insurance company also has experienced the exact same attitude and behavior. Their attitude towards my insurance agent and myself has been rude and belligerent. Then they are shocked when people let them know how upset they are. I find this very disturbing; they have finally decided to send out an appraiser to look at the motorcycle. STAY AWAY FROM THIS COMPANY AT ALL COSTS. If your like me and had to file a claim, be prepared to really duke it out with them. Here is some tips in dealing with them: make sure you get copies of everything, estimates, police reports, etc. If you fax anything to them make sure you write down the time and date it was faxed. Make sure any correspondence there is between you and this company you include the claim number and give them your phone number every single time you call or write or fax. Another good idea is to make yourself familiar with the Department of Insurance or equivalent in YOUR home state. I am on the verge of sending a complaint to them myself depending on if they now do the right thing which I hope they will. Also, do some research into finding a good property loss attorney. You may need one. AGAIN STAY AWAY FROM THIS COMPANY AT ALL COSTS!!

Don't make me laugh

everything

My vehicle was stolen the week before Christmas and was recovered 3 days later. On the 3rd of January the adjuster reported my vehicle as a total loss. On the 22nd of January I was told that my claim would be setteled in about a week. Well it is now March 4th and I am still waiting. I have left voicemails and sent emails almost every day since to check the status, no one has returned my calls or responded to my emails. The only time I get any information is when someone just happens to pick up their extention and tell me that there not the person I should be spaeking to and that they will relay the message to the appropriate person, you think that would help, NO they still don't call you back. They finally made me an offer on my vehicle the other day, do you think they tried to contact me, no I had to track down one of the customer service people by entering different extention numbers until someone picked up. They offered me $4,000 less then the blue book. I wouldn't wish this company on my worst enemy.

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AAA and I think that I am going back

I am not an insured driver with national coast auto insurance. Instead on January 21, 2003, i became a victim of an auto accident in which i was rear ended by a driver who was supposedly a Bristol West national coast insured driver. Bristol West denied his coverage. I was hospitalized in the ICU, suffering from a brain hemmorage, and whiplash. The driver claimed his insurance policy was good, while bristol west sent me a letter informing me to their "investigation into coverage" for this driver. A week later after they called me and found out i was physically hurt in the accident, they sent me a letter saying this driver was in fact not covered.

They are very good at making you to pull your hair out.

Too numerous to mention.

After my vehicle was involved in an accident, I attempted to contact a claims representative several times. After two weeks I finally heard from them. It took another two weeks for them to begin processing my claim. Now, over one month later they finally inform me that they will not cover me. Their customer service sucks, they suck, everything about their operation SUCKS!!!! I had to be put on hold for 45 min. just to ask a question about my bill!

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Mercury, Farmers

NOOOOOONE

Bad customer service and claims service

I have been with this company for years and have not filed a claim until our car was stolen. The radio and climate control was ripped out along with the amp and some christmas presents. The heartaches and headaches begun. My wife and I recovered the vehicle by chance with the assistant of the Fresno Police Department. After filing the claim the Material Damage Field Appraiser came out quickly and thats all. No repairs, no service, no returned phone calls, nothing. Its been about 13 days now and still no response. I even called the supervisor and still nothing. I will pursue litigation soon to rectify this situation and I won't recommend this company to anyone. Can't send them a certified letter to a P.O Box, it does no good. This company is really bad news, stay away. Pass this and all information to all your friends and relatives. Oh, The Tom Martino Show will also get a call from me, so the whole world will know about these clowns. The number is TOLLFREE 1-866-966-4357

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none

Do you know?

You will know if you buy or involve.

my camry was totaled by their insured three month ago....after so much suffering, I got the pay back with half the price from the Kbb...even my rental, they gave me $200 less than my actual cost...i get money thank to my attorney..I have nothing to say about this company...really...