None

Very bad customer relations and assistance.

I am not rating the car. I am rating nationwide car insurance. Our agent was fired, and not replaced at this time. My daughter was involved in a car accident, and the other party was cited. Problem - the other party has Victoria insurance - a Nationwide product. We have been given the run around from day one. The other party fought the ticket, and had it thrown out in court. The insurance companies were suppose to mediate this. I have done most of the foot work for the claims adjuster. I spoke to him yesterday, after I had gone down to the court house to get a transcript of the hearing, because the other party claimed that the ticketing officer was in court. He was not - but the insurance said it was "conflicting statements" You would think that the adjuster could get this information. Today, I get a letter from Victoria stating that the claim was denied. I think the claims adjuster should have known this yesterday!! It has been a terrible experience, and they were certainly not "on our side". Total incompetence, and lack of concern for their customers. The silver lining - we started looking for new insurance, and found it, at a combined savings for car and home of over $1000.00 a year. I guess that will pay the deductable on the claim that should have been paid. We have been with Nationwide for over 20 years. This is just a shame that they no longer take care of their customers.

low rates

website, customer care

took me 3 faxes and 2 emails to cancel my auto insurance policy, they will simply say they never got the fax.

pathetic website/customer care, unresponsive and not that well trained.

Similar Products Used:

Geico

NONE

PAYING THOUSANDS OF DOLLARS FOR INSURANCE AND NOT GETTING A FAIR SHAKE BECAUSE IT WAS A HIT AND RUN

recovering monies du to me when my car was totaled, threats, and unfairness

SUBJECT CAR INSURANCE FULL COVERAGE

you get the coverage you PAY for, nothing more nothing less

prices are a little high

OK, as someone who works in the NW claims dept I take my fair share of calls from angry customers. With that being said and after reading all these complaints I have this to say:
So many of these complaints are not valid due to the fact that NW uses aftermarket/re-conditioned parts for repairs does not make them a bad company it make you a dumbass for not understanding what insurance is or how it works, see there is a thing called OEM endorsement you can ELECT to add to your policy which covered OEM repair parts not aftermarket, but I would guess those who chose to complain are way too smart to ever think of something so logical(its a business, not a charity ppl!) and another thing read up about how insurance works, your agent is nothing but a middle man who sells you the policy, makes changes to your policy, and accepts your payment! That's ALL folks that is why on your insurance card it says to file a claim call 800.421.3535!!
Everyone has bad experiences with their insurance company but ppl need to understand there are people who will fake injuries(a lot more than you think) or intentionally damage their property so that they can have new things or $$$ that is the main reason that claims have to be surveyed at all posible angles. In conclusion most all of the complaints I have read on here are from people who either chose not to read their policy's and understand how insurance is done or are just too ignorant to want to know and end up getting burned in the end for their own stupidity!

ZERO

price and customer service

We have had Nationwide for over 10 years. We are both over age 30 and homeowners. We have had no claims on our auto policy. We have never been late on a payment. We have no speeding tickets in the last 7 years. But somehow Nationwide thinks that we should be paying $1300 per year for 3 cars that are both over 10 years old. Funny, huh? They also raised our homeowners policy to $1000 a year for a house worth just under $100,000. Bargain, huh? NOT!! We went to State Farm, who charged us half what Nationwide wants to for the SAME COVERAGE!!!! Oh, and once we were changing around our life insurance policies, and decided to cancel this one little $15,000 policy. The agent actually THREW the surrender papers at us. What a joke!

Similar Products Used:

State Farm

Low initial premiums.

Hidden exceedingly high penalties for cancellation. Delays cancellation while charging premiums. Raises premiums without consent. Processes unauthorized debit transaction for cancelled policy.

Titan Auto Insurance (5915 Landerbrook Drive, Cleveland, OH 44124-4058) - Nationwide subcompany. Monthly Premiums at around $84.14 for myself alone. Initially quoted at $125 with spouse, then sent a letter increasing monthly premium to $275 without my approval. Delays cancellation and continues unauthorized premium debit charges. Adds exorbitant penalties after cancellation and threatens credit report retalliation.

Similar Products Used:

Progressive.

rates are good

no service , poor customer care, very poor web site.

I had this auto insurance, the rate was competitive but the service was pathetic and then moved to different state and rates zoomed like anything.
After canceling the policy, I got the refund very quickly but it was 50% of what I was expecting. Other problem is customer care is poor can't help for anything but redirect you to local agent.
I did not get the break up or calculation of my refund after giving 15-20 call to agent finally I gave up and sent a fax with the same details but in a very Harsh words and then I got the remaining refund in a week.

Similar Products Used:

I will go back to Geico instead.

Customer Care, Painess process getting vehicles fixed

PRICE

I have noticed on this and other websites folk’s comments consists only complaints and I find it hard to find a fair assessment of any issuers. I can’t help think that some people choose not to read and understand their coverage and get mad when they are suprised that something wasn’t covered. Or when someone is late in payment, getting canceled. Most insurers will cancel you if your late in a payment they don’t mess around. That and I have yet to find an issuers that doesn’t inherently resist or question any claim, afterall no one like writing a check.

I have been with Nationwide for over 9 years had a couple accidents early on and my car was fixed just fine and the entire process is very painless. Their rates are higher than most, but like most things in life; “You get what you pay for.” They’re always courteous and professional, maybe that’s because I am never late in payment.

One down side, as a 30yr old male homeowner with not tickets and no accidents in the past 5 years, I am currently trying to switch b/c Nationwide literally doubled my rates when I purchased a new BMW, granted I anticipated a rate increase with a BMW, but to double my rates? I can’t imagine someone on paper being a more preferred low-risk driver than myself.

None

Expensive, no customer loyalty

Very high priced insurance company with no customer loyalty. After they cancelled my homeowners insurance (I have never filed a claim) I saved more than $500 a year for my wife and I by switching to another company.

Similar Products Used:

Progressive, Geico

ABSOLUTELY NONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer service by their agents.

Well let's see...where do I start. I purchased a 2007 Pontiac G6 used with roughly 16000 miles on it at point of purchase...car's basically one year old. 3 weeks after, I get in an accident with someone insured by Nationwide. Well according to their policy, they only put aftermarket parts for their repairs. THAT'S A BUNCH OF CRAP! THEIR BS POLICY WAS BECAUSE OF THE MILEAGE...MY CAR WASN'T CONSIDERED NEW...IT'S A 2007! HOW MUCH NEWER DOES IT NEED TO BE!!!!!! I'M REAL GLAD I DON'T HAVE THESE SCUMBAGS AS MY INSURANCE COMPANY. 2 MONTHS LATER AND EVEN GOING THROUGH AN ATTORNEY THE SCUMBAGS STILL WOULDN'T WORK WITH ME. SO NOW I HAD TO GO THROUGH MY OWN COMPANY AND PAY MY DEDUCTIBLE....THANKS NATIONWIDE FOR BEING A THORN IN MY SIDE YOU SCUMBAGS! Trust me if you have them, cancel now because your new car will be replaced with aftermarket or refurbished parts.